Amanda Andrews
Longview,Washington
Summary
Experienced retail supervisor with strong leadership and customer service skills seeking an Environmental Service Attendant position.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Team Lead
Walmart
Longview, WA
03.2014 - 09.2024
- Fostered teamwork and open communication among teams of 5+ members
- Cross-trained all fresh departments to provide optimal coverage and support to meet goals
- Established open and professional relationships with team members to achieve quick resolutions for various issues
- Mentored 20+ associates over six locations in department-specific expectations and company best practices to promote and support the successful execution of roles
- Conducted frequent inspections to ensure compliance with quality and cleanliness standards
- Educated team members on organizational goals and product rotation requirements to help employees achieve success
- Demonstrated adaptability by quickly adjusting to last-minute changes or additions to event plans
- Measured book versus SKU balances and identified discrepancies regularly.
- Oversaw daily operations of the produce department, delegating tasks effectively among staff members
- Addressed customer issues efficiently, maintaining satisfaction levels
- Reduced food waste 3-5% monthly by monitoring expiration dates and implementing proper storage techniques
Set up crew member
Joann Fabrics
Vancouver, WA
09.2013 - 03.2014
- Collaborated with team members to ensure smooth workflow and timely completion of tasks
- Utilized knowledge on plan-o-grams to optimize set up of shelving and product placement to ensure deadlines were met for the grand opening
- Resolved customer complaints and questions with empathy and professionalism, ensuring repeat business
- Contributed to a positive work environment by actively participating in team meetings and offering constructive feedback when appropriate
- Responded to customer requests, offering excellent support and tailored recommendations to address needs
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods
Produce Department Manager
Walmart
Vancouver, WA
06.2010 - 08.2013
- Demonstrated company standards to team members while ensuring procedural compliance
- Facilitated efficient team communication for better coordination and task delegation
- Addressed issues professionally, ensuring customer satisfaction
- Identified improvement opportunities during evaluations
- Maintained product rotation in line with FIFO principles
- Achieved consistent 20% profit margin on a monthly basis through effective inventory management
Education
Some College (No Degree) - General Studies
Clark College
Vancouver, WASome College (No Degree) - General studies
University of Montana
Missoula, MTHigh School Diploma -
Washougal High School
Washougal, WASkills
- Customer Focus
- Performance Improvement
- Coaching and Mentoring
- Workplace Safety
- Quality Assurance
- Effective Complaint Resolution
- Diversity and Inclusion
- Task Delegation
- Collaborative Team Player
- Analytical Problem-Solving
Certification
WA State Food Worker Card valid through 3/20/2027
Accomplishments
- Employee of the month
- Safety team member
References
References available upon request.
Timeline
Team Lead
Walmart
03.2014 - 09.2024
Set up crew member
Joann Fabrics
09.2013 - 03.2014
Produce Department Manager
Walmart
06.2010 - 08.2013
Some College (No Degree) - General Studies
Clark College
Some College (No Degree) - General studies
University of Montana
High School Diploma -
Washougal High School