Amanda Anthony
Billings,MT
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
14
14
years of professional experience
1
1
Certification
Work History
CSR
ROI
09.2020 - 03.2023
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Contributed to company growth by consistently meeting and exceeding sales targets.
- Improved customer retention rates with exceptional product knowledge and personalized service recommendations.
- Streamlined communication between departments, ensuring timely resolution of customer concerns.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Service Representative
Prime Staffing
08.2018 - 01.2019
- Enhanced customer satisfaction by efficiently addressing and resolving their concerns and inquiries.
- Collaborated with team members to optimize processes for increased efficiency in handling customer complaints.
- Assisted in developing operational procedures that positively impacted overall customer satisfaction ratings.
- Handled escalated calls, successfully deescalating situations while finding solutions to meet client expectations.
- Maintained accurate records of customer interactions using CRM software, ensuring seamless follow-up when needed.
- Navigated multiple systems simultaneously for efficient information retrieval during live calls with customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Developed customer service policies and procedures to meet and exceed industry service standards.
Assistant Manager
Arbys
07.2009 - 06.2014
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Established team priorities, maintained schedules and monitored performance.
- Launched quality assurance practices for each phase of development
Education
High School Diploma -
Senior High School
Billings, MT06.1998
Skills
- Call center experience
- CRM Software
- Complaint Handling
- Customer Focus
- Product Knowledge
- Call Management
- Appointment Scheduling
- Account updating
- Data Entry
- Paperwork Processing
- Complaint resolution
- Scheduling
- Live chat support
- Technical Support
- POS systems expert
- Client Relations
- Customer Relations
- Clerical Support
- Order Processing
- Staff Training
- Product and service solutions
- Escalation management
- Customer Service
- Money handling abilities
- Delivery Scheduling
- Account Management
- Critical Thinking
- Customer Relationship Management (CRM)
- Problem-solving abilities
- Order Fulfillment
- Quality Control
- Active Listening
- Sales closing
- Call Center Operations
- Report Preparation
- Computer Proficiency
- Office equipment proficiency
- Professional telephone demeanor
Certification
- ServSafe License -
- Certified CPR
Timeline
CSR
ROI
09.2020 - 03.2023
Customer Service Representative
Prime Staffing
08.2018 - 01.2019
Assistant Manager
Arbys
07.2009 - 06.2014
High School Diploma -
Senior High School