Summary
Overview
Work History
Education
Skills
Community Service
Timeline
Generic

AMANDA APOLLON

Lighthouse Point

Summary

Passionate about helping to motivate and build individuals while nurturing a healthy balance of hands on support for my staff and other leaders. I am an enthusiastic and effective communicator. I propel and adapt with change while combining problem solving skills, digital capabilities, and operational excellence all while improving the financial lives of my clients. I continue to sharpen my leadership skills to build confidence with my team and leaders.

Overview

2017
2017
years of professional experience

Work History

Financial Center Assistant Manager

Bank of America
2022 - 2024
  • Assisted in daily operations, ensuring compliance with company policies and procedures.
  • Collaborated with team members to enhance customer service quality and satisfaction levels.
  • Managed inventory control processes, streamlining stock management to reduce discrepancies.
  • Trained new staff on operational procedures, promoting a culture of efficiency and teamwork.
  • Implemented scheduling systems that improved staff productivity and reduced downtime.
  • Conducted regular audits of operational practices to ensure adherence to best standards.
  • Resolved customer inquiries effectively, fostering positive relationships and repeat business.
  • Developed training materials that supported onboarding processes for new employees.
  • Worked hand in hand with school faculty to present financial literacy course for high school student education.
  • Provided Daily on the job coaching through observation and role play to effectively coach and for assist associates in enhancing skill for proper job role execution.
  • Coordinated special events and promotions to increase center visibility within the community and drive customer engagement.
  • Led team huddles and lobby floor management
  • Cash handling on a daily basis


Relationship Banker

Bank of America
2016 - 2022
  • Client Credit Collections Specialist (WFH) 2020- November
  • Daily Outreach Calls to clients
  • Providing clients with best fit solution for financial assist
  • Connecting clients to programs aids for financial hardship

Client Service Representative

Bank of America
01.2014 - 01.2017
  • Digital Champion and Leader helped to exceed our digital access goals for the financial center
  • Leading in Optimal Financial Center through deepening client connections with partner referrals
  • Facilitated team huddles to execute action plans and motivate associates to achieve client care goals.
  • Worked with team to strategize success in overall performance with focus on credit lending solutions
  • Manage risk and operational Excellence by coaching and training new teammates for their expecting roles.
  • Cash Control Management, daily operational routines and Supervisor Authority for large dollar transactions
  • Effective Client outreach and Lobby Leadership Management

Administrative Assistant

School of Music and Art
01.2011 - 01.2014
  • Created excel and word doc sheets to stay organized and on top of classes, filling slots and student sign ups. Assembled and built each classroom, In preparation and breakdown for each class.
  • Manage Inventory, conduct orders and supplies
  • Manage and Set up Events for students and faculty
  • Review and Monitor Weekly Attendance
  • Perform student and staff outreach calls
  • Receive payments, organize invoice memos and receipts.

Education

Bachelor of Communication - Business Administration

Florida Atlantic University
Boca Raton, FL
01.2011

Skills

  • Excellent Time Management
  • Detail Oriented
  • Leadership Skills
  • Sales Professional
  • Excellent Organizational Skills
  • Proficient and Quick in Solution Building
  • Digital and online Expertise
  • High class Leadership and Professionalism

Community Service

4Kids South Florida, Coconut Creek, FL, Raised more than 1k by throwing and hosting talent show and dinner on College Campus making students aware of a prominent cause


Life Net for Families – Volunteered weekly in the soup kitchen distributing hot meals for the homeless. | Fort Laud, FL


Feeding South Florida- Packaged and Assembled boxes of items for less fortunate families . | Hallandale, FL


Christian Life Center- Life Group Leader, Choir Section and Group Attendance Leader. Young Adult Ministry Leader I Fort Lauderdale, FL

Timeline

Client Service Representative

Bank of America
01.2014 - 01.2017

Administrative Assistant

School of Music and Art
01.2011 - 01.2014

Financial Center Assistant Manager

Bank of America
2022 - 2024

Relationship Banker

Bank of America
2016 - 2022

Bachelor of Communication - Business Administration

Florida Atlantic University

Similar Profiles

CREATE PROFILE
AMANDA APOLLON