AMANDA APPLEQUIST
MCDONOUGH,GA
Summary
Accomplished Manager successfully orchestrating operations, customer relations, and marketing. Robust background encompassing problem resolution, business development, and brand loyalty. Thrives in competitive markets with unsurpassed drive, passion and commitment to exceeding expectations in customer satisfaction. Customer-focused professional with successful 11-year career in the Tourism sector.
Overview
17
17
years of professional experience
Work History
Ofiice Manager
Sunlight On Water
Kailua-Kona, HI
08.2013 - Current
- Building strong relationships with our guests to secure customer loyalty
- Booked and maintained reservations for guests
- Managed our website
- Worked with our reservation system company to build and manage our reservation site
- Worked with Marketing specialists for social media and google
- Worked with our vendors/concierge at various hotels on commission splits and billing for bookings
- Created and maintained SOP for all new hires.
- Accomplished multiple tasks within established timeframes.
Import Coordinator
Emotrans
Atlanta, GA
02.2007 - 01.2013
- Monitor shipments from origin to their final destination, Once the freight has entered the United States, I facilitate customs clearance and delivery
- Building strong relationships with my clients to secure customer loyalty
- Track shipments and communicate with overseas agents to facilitate successful coordination of incoming freight
- Responsible for breakbulk operations for freight importing from Europe, Asia, Mexico, etc
- Clearance of shipments in Tradepoint
- Dispatching freight and monitoring to ensure delivery was properly handled
- Responsible for approving invoices associated with my customers
- Billing, which includes quotes to customers and agents, as well as all billing associated with shipments.
- Responded to customs, customer and internal requests and notices about classification, duty rates and documentation requirements to support import regulations.
Customer Service Representative
Georgia Power
03.2005 - 02.2007
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
BBA - International Business
Georgia College And State University
BBA - Business Management
Georgia College And State University
Milledgeville, GASkills
- Operations management
- Contract Management
- Business administration
- Sales and marketing
- Business Development
- Verbal and written communication
- Policies and procedures
Timeline
Ofiice Manager
Sunlight On Water
08.2013 - Current
Import Coordinator
Emotrans
02.2007 - 01.2013
Customer Service Representative
Georgia Power
03.2005 - 02.2007
BBA - International Business
Georgia College And State University
BBA - Business Management
Georgia College And State University
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