Amanda Aquino
Rochester
Summary
State-certified Nursing Assistant bringing senior-level experience in healthcare settings. Observant and reliable with good bedside manner and excellent time-management skills to address patient requirements in high-volume care facilities. Proficient in mobility and personal hygiene support.
Overview
15
15
years of professional experience
Work History
Personal Care Assistant
Med Temps
08.2024 - 04.2025
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
- Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Customer Service Specialist
Sutherland Global
04.2022 - 06.2024
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
CNA
St. Ann's Community
05.2018 - 01.2022
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
Personal Care Assistant
Medical Solutions
07.2019 - 12.2021
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
- Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
CNA
Fairport Baptist Homes
01.2012 - 04.2016
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
Crew Leader
DiBella's Subs
05.2010 - 12.2012
- Trained employees in time management and proper ways to complete job duties.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
- Monitored team members to verify work quality and address concerns.
- Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
- Boosted customer satisfaction by ensuring that all crew members provided high-quality service in line with company standards.
Education
CNA Certification
Monroe #1 Boces
Fairport, NY12-2011
GED -
Monroe #1 Boces
Fairport, NY06-2011
Skills
- Compassionate caregiving
- Behavior management
- Dressing assistance
- Compassionate patient care
- Behavior redirection
- Care plan implementation
- Meal preparation
- Direct patient care
- Client transportation
- Memory care techniques
- Fall prevention
- Patient lifting techniques
- Toileting assistance
- Adaptable under pressure
Timeline
Personal Care Assistant
Med Temps
08.2024 - 04.2025
Customer Service Specialist
Sutherland Global
04.2022 - 06.2024
Personal Care Assistant
Medical Solutions
07.2019 - 12.2021
CNA
St. Ann's Community
05.2018 - 01.2022
CNA
Fairport Baptist Homes
01.2012 - 04.2016
Crew Leader
DiBella's Subs
05.2010 - 12.2012
CNA Certification
Monroe #1 Boces
GED -
Monroe #1 Boces
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