Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amanda Aqwa

Sterling Heights

Summary

Dedicated customer service and administrative professional with 20 years of healthcare experience. Skilled in managing schedules, coordinating services, and providing exceptional support to patients, physicians, and staff. Strong communicator with proven ability to troubleshoot issues, resolve conflicts, and maintain accurate records. Seeking a work-from-home customer service role to leverage organizational strengths and customer-first mindset.

Professional business office professional with solid experience in administrative and operational support. Skilled in managing office tasks, coordinating schedules, and maintaining records with high accuracy. Strong focus on team collaboration and achieving measurable results. Reliable, adaptable, and proficient in utilizing office software and communication tools to meet evolving business needs.

Overview

22
22
years of professional experience

Work History

Business Office Assistant

Beaumont Hospital
01.2021 - Current
  • Managed physician schedules and patient appointments with accuracy and efficiency.
  • Handled email and mail correspondence on behalf of staff and physicians.
  • Contacted patients to confirm, reschedule, and authorize appointments.
  • Tracked inventory orders and usage to maintain accurate records.
  • Trained new staff in scheduling and office procedures.

Durable Medical Equipment Representative

Beaumont Hospital
01.2017 - 01.2021
  • Coordinated patient discharges by obtaining authorizations for medical equipment.
  • Responded promptly to urgent requests for equipment repair and replacement.
  • Updated inventory records for installation and removal of medical devices.

Surgical Scheduler

Beaumont Hospital
01.2015 - 01.2017
  • Coordinated with physicians’ offices to schedule surgical procedures.
  • Confirmed patient attendance and answered pre-surgery questions.
  • Collaborated with nursing staff to plan post-operative care arrangements.
  • Secured surgical resources and equipment for scheduled procedures.

Unit Secretary

Beaumont Hospital
01.2010 - 01.2015
  • Maintained accurate documentation, reference books, and pre-admission packets.
  • Triaged incoming calls and routed to appropriate departments.
  • Supported administrative needs of nursing staff and maintained supply inventory.

Nursing Assistant

Beaumont Hospital
01.2004 - 01.2010
  • Monitored vital signs and assisted with admissions, discharges, and transfers.
  • Supported patient care by recording intake/output and assisting with meals.
  • Provided catheter care and maintained patient comfort.

Education

High School Diploma -

Royal Oak Kimball High School
Royal Oak, MI
06.2004

Skills

  • Customer Service & Communication
  • Time Management & Organization
  • Problem Solving & Critical Thinking
  • Scheduling & Calendar Management
  • Team Collaboration
  • Clinical Documentation & Recordkeeping
  • Attention to Detail
  • File organization
  • Scheduling and planning
  • Office management
  • Data entry expertise
  • Document management

Timeline

Business Office Assistant

Beaumont Hospital
01.2021 - Current

Durable Medical Equipment Representative

Beaumont Hospital
01.2017 - 01.2021

Surgical Scheduler

Beaumont Hospital
01.2015 - 01.2017

Unit Secretary

Beaumont Hospital
01.2010 - 01.2015

Nursing Assistant

Beaumont Hospital
01.2004 - 01.2010

High School Diploma -

Royal Oak Kimball High School