Amanda Arentzen
Executive Assistant
Philadelphia,PA
Summary
Dedicated Executive Administrative assistant with experience working within the construction industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Experienced law enforcement professional with a demonstrated history in public safety as an emergency dispatcher & 911 call taker. Dedicated to efficiency and reliability in personal work, and adept at managing crisis situations in demanding environments.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Police Dispatcher
Drexel University
01.2019 - 08.2022
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Used specialized software to track and maintain case incident numbers and logs.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
Executive Administrative Assistant
Haas Peters Construction Group
08.2016 - 01.2018
- Assistant to the Owner/president of the company
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Scheduled appointments and handled calenders through Microsoft Outlook
- Handled scheduling for the owner's calendar and prepared meeting agenda and materials
- Point of Contact for all Bid Opportunities
- Gathered and maintained all project bid documents, distributed drawings, specifications and other supplemental bid information to the required subcontractors
- Point of contact for the owner, architect, engineer and subcontractors during the estimating phase of a project.
- Maintained proper project bid files
- Collected the weekly hours from the field to send to the payroll company
- Gathered and maintained all project closeout documents
- Ordered office supplies
- Maintained all office equipment
Police Dispatcher
City Of Philadelphia
01.2011 - 07.2016
- Completed specialized in-service training to qualify for certification as a Public Safety
- Telecommunicator and Communications
- Training Officer
- Used Computer Aided Dispatch (CAD) in response to emergency calls
- Coordinated emergency field operations with police
- Monitored CCTV and security alarm systems and responded to alarm activations accordingly
- Provided liaison services to neighboring communities as well as backup support to other agencies when needed
- Used specialized software to track and maintain case incident numbers and logs.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
Executive Assistant to the Owner and President
Mechanical Piping Corporation
04.2005 - 08.2009
- Assistant to the owner/president of the company
- Handled confidential and sensitive information with discretion and tact.
- Maintained and kept track of all emails and appointments
- Maintained owners calender and important bid dates
- Maintained health insurance records for the company employees
- Gathered hours for the payroll company
- Distributed bid drawings to necessary subcontractors
- Assisted Accounts payable in Quickbooks
- Liason between the owner, subcontractors and vendors
- Ordered and maintained all office equipment and supplies
Education
Bachelor of Science - Business Administration
The Pennsylvania State University
Abington, PASkills
- Police Communications Dispatcher
- Equipment Dispatch
- JNET/NLET
- Emergency Dispatch
- Microsoft Office
- Schedule Planning
- Correspondence and Memos
- Problem Resolution
- Resourceful Researching
- Spreadsheet Tracking
Certification
- PST - Public Safety Telecommunicator
- CTO - Communications Training Officer
Additional Information
Proficient in Microsoft Office
Quickbooks
Bid Management Software - Building Connected, Pipeline Suite
AIA Construction Software
Timeline
Police Dispatcher
Drexel University
01.2019 - 08.2022
Executive Administrative Assistant
Haas Peters Construction Group
08.2016 - 01.2018
Police Dispatcher
City Of Philadelphia
01.2011 - 07.2016
Executive Assistant to the Owner and President
Mechanical Piping Corporation
04.2005 - 08.2009
Bachelor of Science - Business Administration
The Pennsylvania State University
- PST - Public Safety Telecommunicator
- CTO - Communications Training Officer
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