Amanda Armstrong
Sapulpa,OK
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Administrative Assistant/Office Manager Intern
Heritage Housing
Sapulpa, OK
08.2023 - Current
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by sales staff.
- Scheduled appointments between clients and customers and internal staff members.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Organized both physical and digital files and updated reports to coordinate project materials.
- Coordinated employee schedules and maintained accurate timekeeping records.
- Responsible for Recruitment, Hiring, Onboarding, and Training new employees
SHIFT LEAD
O'Reilly Hospitality Management
02.2023 - 07.2023
- Assisted with training new personnel on departmental processes and procedures related to utilization management.
- Coordinated with other departments such as Facilities Management when necessary for additional support during emergency situations.
- Prepared reports on performance metrics, trends, competitive landscape. for senior management.
FRONT OF HOUSE MANAGER
Crossroads Cookery
11.2022 - 01.2023
- Organized seating arrangements for guests, ensuring maximum capacity of the restaurant was reached.
- Supervised the performance of waitstaff to ensure they were providing excellent service to customers.
- Maintained cash registers throughout shift and ensured accuracy of transactions.
- Worked closely with chefs to ensure timely delivery of food orders to tables.
- Resolved customer complaints in a professional manner.
ASSISTANT MANAGER
Hal Smith Restaurant Group Smitty's Garage
08.2017 - 11.2019
- Assisted in recruiting, training, and scheduling staff members.
- Ensured compliance with health and safety regulations.
- Supervised food preparation, ordering of supplies, and inventory control.
- Maintained accurate records of sales transactions and other financial information.
- Developed marketing strategies to attract new customers.
- Managed cash register operations including deposits and reconciling discrepancies.
- Reviewed employee performance data regularly to identify areas needing improvement.
- Implemented systems to track labor costs, product waste, and customer satisfaction ratings.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
Education
High School Diploma -
Memorial High School
05.2009
Some College (No Degree) - Bachelor of Sales Certificate
Legacy University
Skills
- Knowledge of Labor Law
- Financial Operations Management
- Exceptional Conflict Resolution
- Contract Administration
- Compliance Monitoring
- Staff Management
- Event Coordination
- Presentation Design
Additional information
Army Veteran, Ability to train staff to the highest standards of customer service, ensuring increased customer satisfaction, reduced staff turnover rates, and a rise in sales through upselling techniques. Looking to use my strong leadership skills and proven track record of assisting restaurants to achieve new levels of profitability and efficiency for your fine dining establishment or event.
Certification
- Liquor License, OK
- Food Handlers Permit, Tulsa County
Events
- LIV Golf Tournament, 05/2023
- PGA Championship, 05/2022
Timeline
Administrative Assistant/Office Manager Intern
Heritage Housing
08.2023 - Current
SHIFT LEAD
O'Reilly Hospitality Management
02.2023 - 07.2023
FRONT OF HOUSE MANAGER
Crossroads Cookery
11.2022 - 01.2023
ASSISTANT MANAGER
Hal Smith Restaurant Group Smitty's Garage
08.2017 - 11.2019
High School Diploma -
Memorial High School
Some College (No Degree) - Bachelor of Sales Certificate
Legacy University
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