Amanda Arnold

Work History

Lakes Regional Community Center

03.2023 - Current

Served as a role model for clients, sharing personal experiences of recovery and resilience.
Assessed client progress regularly, adjusting support strategies as needed to promote continued growth and success.
Assisted clients in setting realistic goals and provided support during their journey towards achieving them.
Enhanced client recovery by providing emotional support and practical guidance.
Developed trusting relationships with clients by maintaining confidentiality, respect, and non-judgmental attitudes.
Advocated on behalf of clients to ensure access to appropriate resources and services within the community.
Provided crisis intervention services when necessary, utilizing de-escalation techniques to maintain safety for all involved parties.
Facilitated peer support groups, creating a safe space for open discussion and shared experiences.
Transported individuals to medical appointments and support meetings whenever needed.
Reduced feelings of isolation among clients by connecting them with peer support networks.
Advocated for clients' needs within mental health system, ensuring access to necessary services.
Improved client engagement with treatment plans by establishing trust and rapport through one-on-one support sessions.
Documented client interactions and outcomes, maintaining accurate and confidential records.
Promoted a strengths-based approach for clients through active listening and empathy.

Wells Fargo Bank, N.A.

11.2009 - 02.2012

Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
Improved customer satisfaction by providing personalized banking solutions and exceptional service.
Promoted financial products by maintaining excellent service offering knowledge.
Cross-sold bank products and services to meet customer needs and provide options.
Contributed to a positive work environment, fostering teamwork among colleagues to enhance productivity levels.

Guaranty Bank (now Known as PNC Bank)

07.2007 - 11.2009

Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
Improved customer satisfaction by providing personalized banking solutions and exceptional service.
Promoted financial products by maintaining excellent service offering knowledge.
Cross-sold bank products and services to meet customer needs and provide options.
Contributed to a positive work environment, fostering teamwork among colleagues to enhance productivity levels.

Wells Fargo Bank, N.A.

05.2002 - 07.2007

Managed cash inventory, ensuring accurate balancing of the vault and individual teller drawers daily.
Assisted in training new tellers to ensure a consistent level of excellent service across the team.
Supported branch management in conducting audits, demonstrating attention to detail while verifying transactional records for accuracy.
Mentored junior tellers, fostering professional growth and improved performance within the team.
Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Provided exceptional customer service, resulting in increased loyalty among existing clients and referrals of new business opportunities from satisfied customers.
Introduced customers to other bank team members to help meet financial needs.
Prevented losses by identifying suspicious activities and escalating concerns according to bank policies and procedures.
Implemented security measures to protect sensitive client information and financial assets from potential fraud or theft.
Boosted branch sales with proactive product recommendations based on customer needs.
Enforced compliance with bank regulations and policies to reduce financial risks.
Mentored and trained new tellers on bank procedures and customer service standards.
Streamlined teller operations for increased accuracy and speed, minimizing wait times for customers.