Amanda Arroyo
Yonkers,NY
Summary
Energetic Training and Development professional versed in developing and implementing improved training programs to improve performance. Success driving participation by leveraging employee incentives, employing engaging training methods and implementing team-building activities to meet training needs. Bringing 10 years of coordinating and managerial expertise, including proficiency in Microsoft Outlook, Excel, PowerPoint and Word.
Overview
13
13
years of professional experience
Work History
Promotional Brand Ambassador
New Ground Promotions
New York, NY
10.2016 - Current
- Attended trade shows, conferences, and other marketing events as a representative of the company.
- Created content such as videos, blogs, and articles highlighting the company's offerings.
- Managed relationships with vendors involved in promotional activities.
- Collaborated with marketing team to plan and execute promotional campaigns.
- Worked promotional events for different products, persuading customers to purchase and documenting sales.
- Tracked non-sale metrics for demonstrations to help improve future promotions with better information and techniques.
Food & Beverage Manager
Clevelander Hotel
Miami, FL
05.2015 - 09.2016
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Placed weekly liquor orders and performed weekly liquor counts, maintaining adequate inventory.
- Managed daily administration and operations of beverage department, answering questions, monitoring task prioritization and handling accounts.
- Planned and coordinated special events to boost customer numbers and profits.
Assistant Front Desk Manager
M Boutique Hotel
Miami, FL
08.2013 - 06.2015
- Facilitated and updated room rates on all websites and third party sites
- Planned customized itineraries for guests with special activities to support local tourism and entertainment industries.
- Managed guest check-in and check-out procedures, reservations and payments and accurate accounting of all rooms.
- Supervised front desk operations, enabling guests to receive superior customer service and correct any guest issues promptly.
- Directed front desk operations with focus on hotel reputation, staff productivity and operational efficiency.
Event Coordinator
Sylvia’s Restaurant
New York, NY
05.2011 - 08.2013
- Oversaw event logistics, venue scheduling and accommodations.
- Led site walk-through and meetings prior to event to go over checklists and delegate assignments to staff.
- Developed diagrams and floor plans with event setup requirements.
- Hired, trained and supervised volunteers and support staff required for events.
- Utilized internal databases to prepare and distribute guest lists, electronic invitations and registration processes.
- Obtained permits from fire and health departments to erect displays and exhibits and serve food at events.
- Designed contracts, collected fees, booked venues for events.
Education
BBA - Business Management
Broward College
Fort Lauderdale, FL05.2018
Associate of Arts - Communication
Broward College
Fort Lauderdale, FL06.2015
High School Diploma -
Cardinal Spellman Highschool
The Bronx, NY06.2010
Skills
- Conflict mediation
- Program management
- Team oversight
- Scheduling and calendar management
- Event coordination
- Administrative leadership
- Training & development
- Detail-oriented
- Planning & organizing
- Certified in First Aid/CPR
- Special events planning
- Workflow management
- Sales and marketing strategy
References
Angelica Rivera (347)9688221
Amelia Wohrle (954)5570149
Sarah Kabir (347)4584935
Timeline
Promotional Brand Ambassador
New Ground Promotions
10.2016 - Current
Food & Beverage Manager
Clevelander Hotel
05.2015 - 09.2016
Assistant Front Desk Manager
M Boutique Hotel
08.2013 - 06.2015
Event Coordinator
Sylvia’s Restaurant
05.2011 - 08.2013
BBA - Business Management
Broward College
Associate of Arts - Communication
Broward College
High School Diploma -
Cardinal Spellman Highschool
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