Amanda Ashby
Summary
Demonstrated proactive and goal-oriented approach, effectively managing time and solving complex problems.
Assisted teams in achieving project goals through effective communication and collaboration. Adapted quickly to new environments to support team dynamics. Maintained a positive attitude while pursuing opportunities for professional development.
Overview
11
11
years of professional experience
Work History
Welcome Desk Associate
Portland Museum of Art
05.2026 - Current
- Managed visitor inquiries, providing exceptional customer service to enhance museum experience.
- Coordinated daily operations to ensure efficient front desk functionality and seamless visitor flow.
- Assisted in organizing events, contributing to successful programming and community engagement initiatives.
- Developed training materials for new staff, improving onboarding processes and team performance.
Patient Service Specialist
MaineHealth
03.2026 - 06.2026
- Delivered exceptional patient service through effective communication and problem-solving skills.
- Managed appointment scheduling, ensuring timely access to care for patients.
- Resolved patient inquiries and concerns promptly, enhancing overall satisfaction rates.
Medical Records Technician/Medical Support Assistant
Matrix/8-Koi Contracted to Walter Reed National Military Medical Center
04.2025 - 02.2026
- Maintained patient records in compliance with security regulations.
- Identified new methods to optimize medical records management.
- Kept accurate log of requests for medical information and records.
- Reviewed charts and flagged incomplete or inaccurate information.
- Communicated effectively with staff, patients, and families in person and by email and telephone.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Maintained patient confidence by keeping patient records information confidential.
- Worked as Unit Secretary manning three multi-line phones, assisting patients, staff, and families located need resources, and managed patient registration to the unit.
Hospital Corpsman, Third Class
United States Navy, USN
01.2019 - 05.2024
- Program administrator for the Basic Life Support and Pediatric Avanced Life Support for Walter Reed and the entire DC, Maryland, Virginia area
- Provided leadership, delegation, and exceptional medical service in high-pressure situations.
- Team lead of the immunization programs during the Covid Pandemic.
- Was a critical asset to the Moderna vaccination effort during the pandemic.
- Assisted in medical examinations, treatments and procedures for diverse conditions and patient populations.
- Updated medical records in EMR system and double-checked data for accuracy.
- Helped with preparation of medical equipment and supplies for use in hospital procedures.
- Educated patients and families about health conditions and treatments.
- Supported medical staff in providing patient care in high-demand hospital environment.
- Monitored vital signs and documented temperature, pulse and blood pressure to assess patient condition.
- Contributed to medical evacuations and transport of patients to other medical facilities.
- Coordinated with treatment center personnel to obtain patients' vital statistics and medical history.
- Assisted with lifting and moving patients.
- Delivered emotional support to patients and families.
Administrative Assistant to the Education Director
Brownwood Regional Medical Center
03.2016 - 12.2018
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Established administrative work procedures to track staff's daily tasks.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Managed filing system, entered data and completed other clerical tasks.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Assisted coworkers and staff members with special tasks on daily basis.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Liaised between clients and vendors and maintained effective lines of communication.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Performed research to collect and record industry data.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Deputy to the Tax Assessor
Brown County Texas
03.2015 - 03.2016
- Utilized clear communication and interpersonal skills to build relationships with citizens.
- Built excellent rapport and working relationship with community to build trust and improve upon communication.
- Checked vehicle equipment for proper functioning prior to use.
- Accurately captured information for vehicle titling purposes.
- Collected annual registration fees.
- Managed large sums of money and ensured appropriate deposit of funds.
Education
Bachelor of Arts - Museum Studies And Heritage Preservation
Arizona State University
Tempe05-2023
Bachelor of Arts - English
Howard Payne University
Brownwood, TX05-2011
Skills
Attention to Detail
Written Communication
Research
Customer Service
Communication
Adaptability
Ability to learn quickly
Records Management
Confidentiality
Time Management
Accomplishments
Achieved a 94% compliance of certification requirements during tenure as the Basic Life Support Program Administer.
Timeline
Welcome Desk Associate
Portland Museum of Art
05.2026 - Current
Patient Service Specialist
MaineHealth
03.2026 - 06.2026
Medical Records Technician/Medical Support Assistant
Matrix/8-Koi Contracted to Walter Reed National Military Medical Center
04.2025 - 02.2026
Hospital Corpsman, Third Class
United States Navy, USN
01.2019 - 05.2024
Administrative Assistant to the Education Director
Brownwood Regional Medical Center
03.2016 - 12.2018
Deputy to the Tax Assessor
Brown County Texas
03.2015 - 03.2016
Bachelor of Arts - Museum Studies And Heritage Preservation
Arizona State University
Bachelor of Arts - English
Howard Payne University