Amanda Ashcraft
Sales/Reception
Wake Village,Texas
Summary
Highly organized and efficient receptionist with experience in managing front desk operations, including handling customer inquiries, scheduling appointments, and maintaining records. Skilled in communication, both verbal and written, ensuring clear and positive interactions with clients and team members. Demonstrated ability to improve office processes for better workflow and client satisfaction. Successfully enhanced the welcoming atmosphere of previous workplaces while efficiently managing multiple tasks simultaneously.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Activity Director
Autumn Wind Assisted Living
New Boston, Texas
09.2023 - 09.2024
- Planned, organized or led exercise routines, athletic events or arts and crafts.
- Coordinated calendars, shifts and activity schedules with staff.
- Resolved customer complaints regarding worker performance or services rendered.
- Talked to coworkers using computers, radios and other electronic devices.
- Handled budgetary concerns, keeping activities affordable.
- Provided one-on-one support to those who required additional assistance.
- Supervised volunteers and provided guidance when necessary.
- Ensured compliance with all state regulations regarding safety protocols and infection control measures.
Store Manager
TLC Antique Store
Ballinger , Texas
07.2021 - 09.2022
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Formed and sustained strategic relationships with clients.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Resolved customer complaints in a timely manner.
Assistant Manager
Goodlife Assisted Living
Heath, Texas
11.2018 - 01.2021
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Directed recruitment, hiring, and training of new staff members.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Trained employees on additional job positions to maintain coverage of roles.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
Receptionist
Nexus Broadcast
Mt. Vernon, Texas
05.2010 - 07.2016
- Scheduled and confirmed appointments and meetings for management team.
- Performed data entry tasks into various computer systems accurately and promptly.
- Developed and maintained a filing system for essential documents, improving office organization.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Processed payments and updated accounts to reflect balance changes.
- Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
Education
High School Diploma -
James Bowie High School
Simms, TX05-2002
Skills
- Verbal and written communication
- Multi-line telephone systems
- Scheduling
- Positive and professional
- Office administration
- Phone etiquette
- Volunteer recruitment
- Organizational skills
- Safety promotion
- Time management abilities
- Public relations
- Interpersonal communication
- Multitasking
- Effective communication
- Attention to detail
- Social media management
Certification
- C.A.L.M. Certified Assisted Living Manager
Timeline
Activity Director
Autumn Wind Assisted Living
09.2023 - 09.2024
Store Manager
TLC Antique Store
07.2021 - 09.2022
Assistant Manager
Goodlife Assisted Living
11.2018 - 01.2021
Receptionist
Nexus Broadcast
05.2010 - 07.2016
- C.A.L.M. Certified Assisted Living Manager
High School Diploma -
James Bowie High School
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