AMANDA ASHFORD
Epsom,NH
Summary
Individual driven by results is seeking an available management position in an effort to use exceptional organizational and leadership skills to run the showroom like a business to utilize expertise of the products being sold and previous management experience to promote a positive and productive working environment.
Overview
16
16
years of professional experience
Work History
Senior Showroom Project Manager
Frank Webb Home
06.2023 - 09.2023
- Worked with showroom director developing a detailed project plan, defined the scope of the project, picked and chose products
- Remained available and flexible for all members for the project team, which included internal and external clients
- Made sure tasks were completed and well organized.
- Identified plans and resources required to meet project goals and objectives.
Regional Showroom Manager
Frank Webb Home
05.2022 - 06.2023
- Oversaw multiple daily operations, managed budgets, and set performance objectives for two showrooms
- Responsible for the staffing, profit, performance and operations of my showrooms
- Mentored staff on sales and operational procedures, ensured product is current and presentable, coordinated both showrooms, controlled the renovations and updates as needed, maintained all open showroom orders, bid follow ups and appointments, ran credit & debit reports.
- Implemented targeted marketing campaigns to attract new clients and increase brand awareness in the local market.
- Coordinated special events and promotions to showcase new products and drive sales growth.
- Trained and mentored sales staff to improve their product knowledge and enhance customer service skills.
- Organized and detail-oriented with a strong work ethic.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked effectively in fast-paced environments.
Showroom Manager
Frank Webb Home
05.2018 - 05.2022
- Oversaw daily operations, managed budgets, and set performance objectives
- Responsible for the staffing, profit, performance, mentoring staff on sales and operational procedures, ensuring product were current and presentable, coordinated showroom renovations and updated as needed, maintained all open showroom orders, bid follow up and appointments, ran credit & debit reporting, created and maintained staff schedule to ensure appropriate daily coverage
- Identified and addressed problematic operations and staff, and was an advocate and champion for showroom staff.
- Set goals for showroom employees and provided support and motivation to help each achieve true potential.
- Established team priorities, maintained schedules and monitored performance.
- Generated personal sales to meet or exceed established sales goals.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Drove business growth by actively seeking new opportunities for partnerships and collaborations within the industry.
- Developed detailed plans based on broad guidance and direction.
- Oversaw daily operations of the showroom, ensuring a clean, organized, and welcoming environment for customers.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Worked well in a team setting, providing support and guidance.
Showroom Consultant
F.W. Webb
12.2013 - 05.2018
- Assisted customers, plumbers, contractors and designers. Included clients that were remodeling and building new construction
- Brought a consistent positive attitude to the sales team while being flexible and open to multitasking between the phone, clients, and emails
- Guided clients through decisions regarding finishes and material while ensuring that their choices were within budget and the scope of their project
- Worked directly with vendors for purchasing and shipping.
- Conducted client consultations to understand requirements and preferences.
- Coordinated special events within the showroom, attracting new clientele and fostering existing client relationships.
- Developed key client relationships, providing design solutions that met needs and budgets without compromising quality or design intent.
Kitchen and Bath Consultant
A&B Lumber
11.2012 - 12.2013
- Assisted customers, worked with contractors, homeowners, architects, plumbers, real estate agents, engineers, etc
- Worked within CAD and project managed throughout the whole process
- Making sure deliverables and specs were completed for contractors/project managers
- Designed projects plans and renderings
- Placed purchase orders for sample materials and materials from external vendors
- Guided clients throughout the entire scope of project starting from vision boards to closing the project.
- Managed client relationships through regular check-ins and updates on project progress.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Created and managed project plans, timelines and budgets.
- Implemented best practices to optimize clients'' organizational performance, leading to improved operational efficiency.
- Evaluated customer needs and feedback to drive product and service improvements.
- Created and developed detailed work plans to meet business priorities and deadlines.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
Kitchen Designer
Lowes Home Centers
01.2008 - 09.2012
- Assisted customers, placed orders, designed kitchens/baths, sold home decor products, cross trained in other departments, while also being a team player, making sure all divisions were covered
- Prepared material quotes, bids and specifications for new constructions and remodels of high-end residential kitchens and bath projects.
- Designed floor plans, elevations, 3D perspective views, and material boards for review and presentation.
- Researched and stayed current on industry trends to incorporate new products into designs.
- Developed space planning concepts, color palette selections, and textile presentations.
- Maintained relationships with installers and suppliers.
- Selected furniture, lighting and accessories to enhance design concepts.
- Prepared product and layout documents implementing diverse design concepts.
- Collaborated with contractors and suppliers for smooth execution of design plans.
Education
Associates of Science in Interior Design -
Hesser College
Manchester, NH12.2010
General Studies -
NH Technical Institute
Concord, NH12.2008
High School Diploma -
Pembroke Academy
Pembroke, NH06.2008
Skills
- Computer Aided Design
- 20-20
- Drawing
- Customer Service
- Idea Development and Brainstorming
- Project Planning
- Customer Relations
- Able to work under deadlines
- Multi-tasking
- Prioritizing
- CRM
- Adobe
- Organized
- Project management
- Budgeting
- Positive impact
- Relationship building
- Knowledge of bath, kitchen and lighting products
- Project tracking
- Detail Oriented
- Team Bonding
- Creative Thinking
- Customer Relationship Management
- Team Leadership
- Relationship Building
- Work flow planning
Timeline
Senior Showroom Project Manager
Frank Webb Home
06.2023 - 09.2023
Regional Showroom Manager
Frank Webb Home
05.2022 - 06.2023
Showroom Manager
Frank Webb Home
05.2018 - 05.2022
Showroom Consultant
F.W. Webb
12.2013 - 05.2018
Kitchen and Bath Consultant
A&B Lumber
11.2012 - 12.2013
Kitchen Designer
Lowes Home Centers
01.2008 - 09.2012
Associates of Science in Interior Design -
Hesser College
General Studies -
NH Technical Institute
High School Diploma -
Pembroke Academy
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