Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results.
As a seasoned manager with over 2 years of experience in a supervisory role I have effectively led and developed 17 direct reports, demonstrating proficiency in using Microsoft Outlook, Word, Excel, Access, and PowerPoint. My expertise lies in fostering strong relationships with both associates and external clientele, alongside efficient time management and stringent follow-up skills. My track record reflects an ability to drive process improvement, make sound decisions, and successfully implement financial operating plans. During my tenure, I've consistently focused on exceeding established goals and implementing forward-looking plans while upholding an incident-free safety culture. I've effectively managed resources, ensuring operational excellence and surpassing site financial operating plans. In overseeing teams, I've prioritized the training and competency of supervisors and associates, ensuring their alignment with customer business objectives, in addition to maintaining effective communication, fostering strong relationships, and identifying operational improvements. I've also been instrumental in developing and executing annual financial and operating plans, and leading a culture of safety through personal example, while also focusing on areas such as customer experience, fleet/equipment utilization, and maintaining strong working relationships with vendors. Throughout my managerial experience, I've consistently demonstrated a commitment to excellence, safety, and customer satisfaction, while efficiently managing resources and fostering a culture of continuous improvement.
Responsible for managing business communications via email and fax, overseeing filing systems, assisting with payroll and invoicing, addressing all customer needs, and filling in for load planners. Additionally, accountable for converting routing files for customer dispatch, conducting safety meetings, supervising loading and unloading equipment issues, and preparing daily reports and financial statements. Facilitated Smith System training for drivers, updated all DQ files and ensured DOT driver logbook accuracy. Handled scheduling for training, drug testing for new hires and renewals, and coordinated all event planning for the entire staffing team.
Responsible for coordinating driver dispatch, managing business communications through email and fax, maintaining logs, assisting with payroll, accounts receivable, payable, and invoicing, as well as closing tipsheets and logging layovers.
Coordinate driver dispatch, liaise with brokers, engage and contract with carriers, arrange back-haul loads, conduct load research, oversee driver recruitment and DOT compliance, facilitate drug and alcohol employee training, manage business communications via email and fax, handle filing, maintain logs, process DMV registrations and insurance, manage payroll, accounts receivable, accounts payable, and invoicing.
Coordinate driver dispatch, liaise with brokers, engage and contract with carriers, arrange back-haul loads, conduct load availability research, oversee driver recruitment and DOT compliance, facilitate drug and alcohol employee training, manage business communications via email and fax, handle filing, maintain logs, process DMV registrations and insurance, support payroll, accounts receivable and payable, and invoicing, oversee IFTA fuel reports and out-of-state permits.