Amanda Assaley
Saxton,PA
Summary
Dynamic Assistant Manager with a proven track record at Lane Bryant, adept in sales monitoring and enhancing customer satisfaction. Excelled in recruiting and team motivation, boosting team performance through strategic thinking and effective conflict resolution. Demonstrated adaptability, leading to significant improvements in service quality and operational efficiency.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Lane Bryant
Altoona, PA
04.2019 - Current
- Maintained accurate records of sales transactions using point-of-sale systems.
- Created reports on sales trends, inventory levels, and financial data.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Reviewed completed work to verify consistency, quality, and conformance.
- Maintained up-to-date knowledge of company products and services.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Resolved conflicts between team members in an effective manner.
- Produced thorough, accurate and timely reports of project activities.
- Managed customer service inquiries and complaints in a timely manner.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Communicated regularly with customers to gain insights into their needs.
- Assigned work and monitored performance of project personnel.
- Monitored employee attendance records, timekeeping, and payroll information.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Implemented quality control measures to uphold company standards.
- Assisted with customer requests and answered questions to improve satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Education
High School Diploma -
Northern Bedford County High School
Loysburg, PA06-2000
Skills
- Budget assistance
- Recruiting and interviewing
- Sales monitoring
- Adaptability and flexibility
- Team motivation techniques
- Strategic thinking
- Staff supervision
- Customer relations
- Verbal and written communication
- Conflict resolution
- Customer service and satisfaction
- Customer service
Timeline
Assistant Manager
Lane Bryant
04.2019 - Current
High School Diploma -
Northern Bedford County High School