Amanda Aucoin
Tampa,FL
Summary
Seasoned General Manager with a proven track record, adept in managing operations and efficiency, and excelling in employee coaching and motivation. Spearheaded the opening of new locations, significantly enhancing customer satisfaction and operational standards. Expert in performance tracking and evaluations, with a knack for problem-solving and training, ensuring profitability and team success.
Overview
12
12
years of professional experience
1
1
Certification
Work History
General Manager
Potbelly Sandwich Works
St. Petersburg, FL
01.2024 - 02.2025
- Facilitated the opening of a new location.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Managed day-to-day operations of the restaurant, including scheduling, budgeting, and inventory control.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Assistant Manager
The Salty
Tampa, FL
11.2023 - 01.2024
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Communicated regularly with customers to gain insights into their needs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Managed cash register operations including deposits and reconciling discrepancies.
General Manager
Jersey Mike's Subs (Connolly/Pagon)
Tampa, FL
02.2023 - 10.2023
- Managed the budget, employee reviews, training, and schedules.
- Identified problems, conducted troubleshooting, and sought repair or maintenance support to keep restaurant equipment operational
- Verified accurate records and sufficient supplies by executing weekly inventories of food, beverages, and paper
- Analyzed variances and implemented corrective actions to increase profitability
- Set clear expectations and created a positive working environment for employees
Assistant Manager
Jersey Mike's Subs (Amarosa)
Sarasota, FL
05.2022 - 02.2023
- Monitored cash intake and deposit records
- Co-led in training, ordering product, and supervising shifts
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
Regional Manager
Jersey Mike's Subs (Maider/Debiase)
Daytona, FL
01.2020 - 04.2022
- Established and maintained operational standards for 5 locations
- Resolved complaints, promoting loyalty, and enhancing operations
- Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results
- Coordinated workshops to educate team members on best practices to optimize productivity
- Created and implemented action plans to address cost control needs
General Manager
Jersey Mike's Subs (Maider/Debiase)
Jacksonville, FL
12.2017 - 01.2020
- Managed budget, employee reviews, training, and schedules
- Identified problems, conducted troubleshooting, and sought repair or maintenance support to keep restaurant equipment operational
- Verified accurate records and sufficient supplies by executing weekly inventories of food, beverages, and paper
- Analyzed variances and implemented corrective actions to increase profitability
- Set clear expectations and created positive working environment for employees
Crew Member
Jersey Mike's Subs (Maider/Debiase)
Jacksonville, FL
12.2016 - 12.2017
- Provided customer service by greeting customers and meeting quality expectations
- Took orders, prepared meals, and collected payments
- Kept food preparation area, equipment, and utensils clean and sanitary
General Manager
Five Guys
Sarasota, FL
06.2015 - 06.2016
- Trained new employees and delegated daily tasks and responsibilities
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction
- Opened and closed location and monitored shift changes to uphold operations strategies and maximize business success
- Monitored employee actions for safety, sanitation, and general housekeeping compliance
Host/Guest Service Associate/Trainer
Bonefish Grill Restaurant
Venice, FL
11.2013 - 06.2015
- Greeted guests upon arrival, coordinated seating arrangements and reservations, and ensured proper flow of service
- Took to-go orders by phone, answered customer questions and informed guests of wait time
- Resolved guest complaints to maintain complete customer satisfaction
- Trained new hosts utilizing the Bonefish training outline
Front Desk Clerk
Island Sun/ Island Breeze Inn
Venice, FL
09.2012 - 11.2013
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Answered multi-line phone system to respond to inquiries and take reservations
- Collected room deposits, fees, and payments
Education
Bachelor of Science Degree - Hospitality Management, Culinary and Restaurant Management
Florida International University
Miami, FLSkills
- Scheduling and Coordinating
- Managing Operations and Efficiency
- Sales and Marketing Strategy
- Employee Coaching and Motivation
- Performance Tracking and Evaluations
- Profit and Loss
- Problem-solving
- Orientating and Training
Certification
- Microsoft Office Specialist: Excel Certification
- ServSafe Manager Certification
References
References available upon request.
Timeline
General Manager
Potbelly Sandwich Works
01.2024 - 02.2025
Assistant Manager
The Salty
11.2023 - 01.2024
General Manager
Jersey Mike's Subs (Connolly/Pagon)
02.2023 - 10.2023
Assistant Manager
Jersey Mike's Subs (Amarosa)
05.2022 - 02.2023
Regional Manager
Jersey Mike's Subs (Maider/Debiase)
01.2020 - 04.2022
General Manager
Jersey Mike's Subs (Maider/Debiase)
12.2017 - 01.2020
Crew Member
Jersey Mike's Subs (Maider/Debiase)
12.2016 - 12.2017
General Manager
Five Guys
06.2015 - 06.2016
Host/Guest Service Associate/Trainer
Bonefish Grill Restaurant
11.2013 - 06.2015
Front Desk Clerk
Island Sun/ Island Breeze Inn
09.2012 - 11.2013
Bachelor of Science Degree - Hospitality Management, Culinary and Restaurant Management
Florida International University
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