Amanda Aug
Sound Beach,NY
Summary
Proven ability to work in a fast-paced environment, team-based, or individually, with a strong work ethic. Calm and level-headed with ability to handle difficult patients and high-stress situations while staying motivated. Uses strong verbal communication skills and positive attitude to develop rapport with customers.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
Sivana Salon
12.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Hair Salon Assistant
Sivana Salon
07.2021 - Current
- Cleaned and sanitized styling stations between clients, promoting a healthy environment for both staff and patrons.
- Prepared clients for hair cuts and styles with soothing shampoo work.
- Answered telephone calls to provide information and schedule new appointments.
- Enhanced client satisfaction by providing exceptional customer service and maintaining a clean salon environment.
- Managed appointment scheduling and confirmed bookings, resulting in efficient salon operations and minimal wait times for clients.
- Improved salon efficiency by multitasking various responsibilities such as answering phone calls, greeting clients, and handling payments.
- Freed up stylists to focus on customers by personally handling basic tasks such as restocking supplies.
- Contributed to positive client experiences by offering refreshments and engaging in friendly conversations throughout their appointments.
- Demonstrated flexibility by adapting quickly to changes in stylist schedules or client requests while maintaining a professional demeanor under pressure.
- Assisted in training new hires on salon procedures and protocols ensuring a smooth transition into the workplace.
Personable Crew Member
White Castle
10.2020 - 07.2021
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
Member Service Representative
The Association Of Mature American Citizens
03.2018 - 12.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Communicated with MSR team and supervisors about member issues.
- Addressed any member issues at hand while being proactive in my service approach, being sure to remain professional and courteous.
- Read company content, allowing myself to be up to date on magazine issues, newsletters, emails, and website articles; providing the most current information to members.
- Updated and entered Dashboard information in a proficient and timely manner - Confirmed all information on membership accounts when inside their profile, prior to making any changes.
- Supported day-to-day activities of the company: prepping mailings and membership kits as needed.
Education
Associate of Arts - Liberal Arts And General Studies
Suffolk County Community College
Selden, NY05.2023
High School Diploma -
Newfield High School
Selden, NY06.2021
Skills
- Excellent Customer Service
- Time Management
- Listening Skills
- Cash Handling
- Problem-Solving Skills
- Teamwork and Collaboration
- Clear Communication
Timeline
Front Desk Receptionist
Sivana Salon
12.2023 - Current
Hair Salon Assistant
Sivana Salon
07.2021 - Current
Personable Crew Member
White Castle
10.2020 - 07.2021
Member Service Representative
The Association Of Mature American Citizens
03.2018 - 12.2020
Associate of Arts - Liberal Arts And General Studies
Suffolk County Community College
High School Diploma -
Newfield High School