Summary
Overview
Work History
Education
Skills
Timeline
Generic
AMANDA AUSTIN

AMANDA AUSTIN

CAPE CORAL,FL

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

19
19
years of professional experience

Work History

Lead Billing Specialist; Revenue Cycle Management

Paradigm Oral Health
10.2022 - Current
  • Oversee and guide a team of eight RCM specialists, providing direction, coaching, and support to ensure optimal performance
  • Train new team members on RCM processes, policies, and procedures. Mentor and support existing staff to develop their skills and knowledge
  • Investigate and resolve escalated billing issues, claim denials, and other revenue cycle problems
  • Track and analyze key performance indicators (KPIs) related to revenue cycle metrics, identify trends, and report findings to management
  • Identify areas for improvement in the revenue cycle, develop and implement new processes, and track the effectiveness of changes
  • Identifying the reasons for claim denials, working with insurers to resolve them, and taking corrective action to prevent future denials
  • Reviewing A/R aging across several practices, actively working 35 claims per day to ensure timely processing and achieving consistent outcomes
  • Contacting insurance companies to determine status of overdue and outstanding insurance claims to resolve claims in a timely manner
  • Auditing accounts and adjusting account balances to reflect allowable vs UCR fees as indicated
  • Verifying account balances and credits due
  • Responding to patient, practice and insurance inquiries

Property Manager Assistant

Tiner Properties
06.2021 - 06.2022
  • Assisted in managing 300+ residential properties
  • Assist with lease renewals, prepare lease abstracts, and ensure compliance with lease terms
  • Manage vendor contracts, oversee invoice processing, and ensure adherence to service agreements
  • Ensure the property is maintained in a clean, safe and attractive manner
  • Inspected vacant units prior to move-in and move-out to identify any damage or needed repairs.
  • Maintained accurate records regarding leases, rent rolls and security deposits.
  • Responded to tenant inquiries and complaints in a timely manner.
  • Assisted in the preparation of legal documents such as eviction notices or court filings when necessary.
  • Negotiated lease renewals with existing tenants as necessary.
  • Demonstrated ability to manage multiple priorities, deadlines and projects simultaneously.
  • Coordinated with vendors and contractors for repairs and maintenance of the property.
  • Met with prospective tenants to show properties and explain terms of occupancy.
  • Planned and scheduled general maintenance, major repairs, and remodeling projects for properties.

Licensed Real Estate Salesperson

Thrive Real Estate
10.2019 - 06.2021
  • Coordinating property inspections and reviewing with clients
  • Demonstrated proficiency in customer service, providing high quality services to clients throughout the transaction process.
  • Organized open house events as well as private showings while adhering to safety protocols related to COVID-19 guidelines.
  • Developed strong communication skills, allowing me to effectively negotiate with buyers and sellers.
  • Drafted purchase agreements that included contingencies, timelines and other relevant information required for successful closing.
  • Compiled competitive market analyses by researching comparable sales data in order to assist sellers in pricing their homes.
  • Cultivated relationships with other agents, brokers, lenders and title companies to facilitate smooth closings.
  • Guided and assisted buyers or sellers throughout entire transaction process.
  • Resolved issues and conflicts during purchase or sale of real estate property.

Scheduling Coordinato

Kenneth E. Moore, DDS
01.2010 - 08.2016
  • Verifying insurance eligibility and benefits
  • Entering and updating insurance benefits
  • Updating insurance fees into system
  • Billing insurance
  • Posting insurance payments
  • Appealing insurance claim denials
  • Accounts receivable
  • Answering multiple phone lines
  • Scheduling appointments
  • Determining insurance benefits and reviewing financial treatment plans
  • Collecting payments
  • Preparing schedule for following day
  • Preparing Daily Production Reports
  • Preparing bank deposits including cash and checks
  • Back office duties, including but not limited to: assisting doctor during procedures, cleaning and setting up operatories and instrument sterilization
  • Acting Office Manager August 2010 – December 2010

Hygiene Coordinator

Twelve Bridges Dental Group
01.2009 - 01.2010
  • Verifying insurance eligibility and benefits
  • Entering and updating insurance benefits
  • Updating insurance fees into the system
  • Billing insurance
  • Posting insurance claims
  • Answering multiple phone lines
  • Scheduling appointments
  • Reviewing treatment plans
  • Collecting payments

Hygiene Coordinator

Personalized Dental Care
02.2006 - 07.2008
  • Verifying insurance eligibility and benefits
  • Entering and updating insurance benefits
  • Billing insurance
  • Preparation of statistical reports for Lincoln office production
  • Answering multiple phone lines
  • Scheduling appointments
  • Reviewing treatment plans
  • Collecting payments
  • Chart preparation and filing

Education

Some College (No Degree) - Real Estate Courses

American River Community College
Sacramento, PA

High School Diploma -

Oakmont High School
Roseville, CA
06.2006

Skills

  • Oral communication skills

  • Written communication skills

  • Ability to multi-task

  • Mathematic skills

  • Microsoft Word, Outlook and Excel

  • Accounts receivable management

  • Attention to detail

  • Multitasking and organization

  • Team collaboration

Timeline

Lead Billing Specialist; Revenue Cycle Management

Paradigm Oral Health
10.2022 - Current

Property Manager Assistant

Tiner Properties
06.2021 - 06.2022

Licensed Real Estate Salesperson

Thrive Real Estate
10.2019 - 06.2021

Scheduling Coordinato

Kenneth E. Moore, DDS
01.2010 - 08.2016

Hygiene Coordinator

Twelve Bridges Dental Group
01.2009 - 01.2010

Hygiene Coordinator

Personalized Dental Care
02.2006 - 07.2008

Some College (No Degree) - Real Estate Courses

American River Community College

High School Diploma -

Oakmont High School

Similar Profiles

CREATE PROFILE