AMANDA AVANZATO
Bronx,NY
Overview
16
16
years of professional experience
Work History
Team Lead
Memorial Sloan Kettering
Manhattan, NY
12.2022 - Current
- Partner with the Manager to proactively lead employees in academic physician practices, ensuring accurate, thorough, and timely completion of job duties
- Act as a first-line resource for administrative staff and clinicians, providing guidance and support as needed
- Participate in training and mentorship programs for new and existing coordinators, contributing to their professional development
- Develop and cultivate relationships with multiple stake holders, including clinicians, staff, and peers across the department, fostering collaboration and teamwork
- Demonstrate persistence in completing tasks, even in the face of difficulties, to achieve desired results
- Accomplish objectives in a manner that optimized the use of time and resources, enhancing operational efficiency
- Support daily operations and provide cross-coverage as needed
- Participate in projects and task forces as assigned by Managers, Sr. Managers, and Directors, contributing to strategic initiatives and organizational goals.
Office Coordinator
Memorial Sloan- Kettering CC
Manhattan, NY
08.2021 - 12.2022
- Coordinated appointments (Testing, Treatments, Follow Up Visits, New Visits, and Internal Referrals) obtained medical records, outside tests, scans and medical releases from patients all while advocating for their care
- Partnered with the Lymphoma Assistant Manager to help create a 2-week training program for newly hired Materials Coordinator
- Trained and mentored four new Office Coordinators to operate effectively and efficiently in their roles
- Created a Microsoft OneNote Resource for new Office Coordinators
- Partnered with the Accessioning Lab and clinic team to come up with a workflow for how to send and receive the new Salivary Cortisol collection kits from Mayo Clinic, and assisted with updating the CIS order
- Created SOP recourses for scheduling research appointments in Salesforce, Glucose Tolerance Test, STIM Testing and Circulated to the Endocrine Service
- Created workflows to improve the team’s organization and communication between the clinic staff and patients.
Administrative Assistant/Tire Sales Specialist
Warren Tire
Plattsburgh, NY
05.2016 - 12.2022
- Completed accounts receivable, match up payables, daily sales reporting
- Kept detailed and organized records of customer inventory (including thousands of tires) State, Federal and Fleet vehicles
- Remained up to date on current technology and conducted training
- Provided Customer service and assisted with our marketing campaigns
- Engaged with fleet providers, insurance companies, and dealerships to assist with prior authorizations and approvals for vehicle repairs and maintenance
Assistant Manager
JC Penny
Plattsburgh, NY
07.2015 - 05.2016
- Responsible for day-to-day management of sales, quarterly/weekly performance planning
- Provided excellent customer service, while maintaining a focus on store operations, team leadership, corrective paperwork and performance evaluations
- Transformed the sales floor to maximize customer comfort and create trendy focal points
- Supervised and provided training and coaching to staff to strive for better customer service and sales
- Performed all aspects of in-house human relations, shift scheduling, and provided daily status updates to district manager.
Fine Jewelry Sales Coordinator
Sears Holdings
Plattsburgh, NY
06.2013 - 07.2015
- Kept the department up to date with any visual changes, signing and sales presentations
- Assisted with metric tracking and goal setting per company standards
- Scheduled and accommodated staffing needs for the department
- Acting Cashier Lead
- Trained, monitored, and coached staff's contribution to the store
- Supervised daily tasks like cash out at BOD, floor moves, and sale signing
- Set goals and created action plans for the staff to achieve maximum potential in customer service and meeting expectations in sales
Team Lead
ICF International
Plattsburgh, NY
09.2008 - 02.2013
- Conducted survey and call monitoring of coordinators for quality assurance
- Performed time studies on the employees and their research to assist with payroll based
- Provided documentation to assist with staff management
- Monitored end of day reports such as underbid projects, hours billable and hours paid to ensure productivity and staff was meeting KPI
- Worked directly with project managers and clients on the quality of the projects to ensure we were meeting research goals
Education
PENDING -
SUNY Plattsburgh
05.2010
REGENTS DIPLOMA -
Plattsburgh Senior High School
06.2008
Skills
- Office Management
- Leadership
- Epic
- CIS
- Salesforce
- My MSK
- Process optimization
- Metric Tracking
- Quality Assurance
Timeline
Team Lead
Memorial Sloan Kettering
12.2022 - Current
Office Coordinator
Memorial Sloan- Kettering CC
08.2021 - 12.2022
Administrative Assistant/Tire Sales Specialist
Warren Tire
05.2016 - 12.2022
Assistant Manager
JC Penny
07.2015 - 05.2016
Fine Jewelry Sales Coordinator
Sears Holdings
06.2013 - 07.2015
Team Lead
ICF International
09.2008 - 02.2013
PENDING -
SUNY Plattsburgh
REGENTS DIPLOMA -
Plattsburgh Senior High School