Amanda Aviles
Brooklyn,NY
Summary
Demonstrated record of accomplishment in maximizing revenue and profits through successful promotional strategies and loan structuring plans. Devoted to keeping operations running smoothly, customers satisfied and inventory moving. Well-organized and proactive with a strong attention to detail and systematic approach.
Overview
5
5
years of professional experience
Work History
Pawnbroker
Pawn Rite
05.2023 - 08.2024
- Checked, organized and displayed inventory attractively to promote patron interest.
- Negotiated sale prices to reach target profit margins while reaching suitable pricing for customer.
- Sold variety of items to over 20 daily customers, working to upsell package items and exceed sales goals.
- Generated new loan business by making phone calls to potential clients.
- Assessed value of gold and electronic merchandise, tested functionality of each items and set up loans and layaways.
- Prepared all paperwork, checked identifying information and documented transactions.
- Welcomed customers to shop and offered to answer questions on merchandise.
- Educated customers and loan applicants about property values using bravo database to demonstrate variances.
- Organized store shelves to display most attractive inventory.
- Priced and resold items that remained unclaimed by owners.
- Worked with customers to develop loans worth up to $6,000 according to personal needs, preferences and payment abilities.
- Complied with local, state and federal laws in reviewing identification, obtaining thumbprints and verifying serial numbers against law enforcement databases.
- Monitored aging inventory and placed collateral up for sale upon payoff of loan terms.
- Managed database of loan information and customer contact details in Bravo, maintaining accuracy and using data to improve loan and buy processes.
- Handled over 40 daily payments, always giving receipts and explaining policies to maintain excellent customer satisfaction.
- Processed payments, handled cash and securely initiated bank deposits for $5,000 or more revenue-grossing pawn shop.
- Made loans on gold and electronic items after closely inspecting item values, collecting payments or tangible property as collateral.
- Performed store open and close procedures as part of shift responsibilities.
- Received and processed payments for loan values and item purchased, recording transactions in Bravo system.
- Processed new inventory to ready for stocking on sales floor.
- Assisted clients with merchandise questions regarding jewelry and electronics.
- Checked payment verification and applications for pawn loans, carefully examining paperwork to prevent fraud or privacy issues.
- Greeted incoming customers and offered to evaluate and assess items for appraisal.
- Estimated value and gave appraisals of merchandise for prospective clients.
- Monitored day-to-day activities of shop, communicating issues with shop owners and closely watching over inventory.
- Organized stock overflow room and moved stock to show room when space was available.
- Performed weekly inventory checks and ran reports.
- Accurately and tactfully collected loan payments from customers, collecting over $5,000 daily and keeping detailed track in Bravo.
- Assessed quality and value of incoming items and offered customers loans.
Pharmacy Technician
Hoyt Pharmacy
06.2022 - 02.2023
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Collected co-payments or full payments from customers.
- Counted and labeled prescriptions with correct item and quantity.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Entered and processed patients' prescriptions into internal system.
- Counted, measured and compounded medications following standard procedures.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
Crew Member
Dunkin Dounts
01.2020 - 05.2020
- Took orders, prepared meals, and collected payments.
- Trained new team members on procedures, customer service, and sales techniques.
- Operated cash register to ring up final bill and process various forms of payment.
- Collaborated with team members to complete orders.
- Worked well with teammates and accepted coaching from management team.
- Worked front counter, drive-thru and other areas.
- Stocked shelves to organize aisles in assigned department.
- Prepared products following restaurant, health, and safety standards and procedures.
- Became familiar with products to answer questions and make suggestions.
- Assisted other team members to achieve goals.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Accurately operated cash register to process customer payments.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Replenished serving stations with fresh food and cleaned up spills.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Brewed coffee and tea and changed out drink station syrups.
- Filled out daily shift log to record amount of food prepared, used and leftover.
Education
Bachelor of Science - Psychology Pre-Counseling And Therapy
Capella University
Minneapolis, MN04.2025
High School Diploma -
Joppatowne High School
Joppa, MD06.2014
Skills
- Financial Management
- Quality Control Analysis
- ATF guidelines
- Security Procedures
- Security awareness
- Sales proficiency
- Documentation skills
- Negotiation
- Business knowledge
- Item evaluations
- Upselling techniques
- Property Appraisals
- Legal Compliance
- Item Pricing
- Negotiations
- Cash Flow Management
- Effective communicator
- Contract Preparation
- Pricing Structures
- Loan paperwork
- Item valuation
- Merchandising Strategies
- Training and coaching
- Inventory Coordination
- Recordkeeping skills
- Market dynamics
- Personable demeanor
- Merchandise purchasing
- Loan writing
Languages
Spanish
Limited Working
Timeline
Pawnbroker
Pawn Rite
05.2023 - 08.2024
Pharmacy Technician
Hoyt Pharmacy
06.2022 - 02.2023
Crew Member
Dunkin Dounts
01.2020 - 05.2020
Bachelor of Science - Psychology Pre-Counseling And Therapy
Capella University
High School Diploma -
Joppatowne High School
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