Summary
Overview
Work History
Education
Skills
Timeline
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Amanda Ayestas

Sterling,VA

Summary

Proven to excel in high-pressure environments, I leveraged my strong multitasking and customer service expertise at American Legion Post 43 to significantly enhance guest satisfaction. My adeptness in responsible alcohol service and team training underpins a track record of driving revenue growth and fostering a safe, welcoming atmosphere for patrons. Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

17
17
years of professional experience

Work History

Bartender/Server

American Legion Post 43
01.2023 - 05.2024
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Recruited and trained new bartenders and barbacks to help maintain talented team.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.

Health Care Aide

Public Partnerships LLC
02.2018 - 01.2023
  • Assisted with daily living activities, promoting patient independence and overall wellbeing.
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Utilized problem-solving skills when faced with unexpected situations or emergencies within the healthcare setting.
  • Maintained clean, safe, and well-organized patient environment.
  • Kept accurate records of patients' care, condition, and progress.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Participated in ongoing training opportunities to stay current with best practices in health care aide services.
  • Supported patient nutrition needs by preparing meals according to dietary restrictions and preferences.

Product Demonstrator/Location Supervisor

Club Demonstration Services At Costco
01.2007 - 01.2018
  • Assisted customers in locating items, addressed questions and provided product samples.
  • Enhanced customer experience with friendly interactions and thorough knowledge of products demonstrated.
  • Set up product displays before demonstrations and checked after completing presentation to maintain attractive sales space.
  • Consistently met or exceeded demonstration goals while maintaining high levels of professionalism and enthusiasm.
  • Increased product awareness by conducting engaging and informative demonstrations to potential customers.
  • Trained new demonstrators on company policies, presentation techniques, and product knowledge, improving overall team performance.
  • Maintained detailed records of demonstration results to inform future improvements in presentation content or techniques.
  • Established positive relationships with retail partners by providing them with useful resources such as sample products or promotional materials for their stores' shelves.
  • Arranged demonstration areas to be appealing to attract attention of prospective customers.
  • Recorded quantities of sample and coupon distribution to estimate productivity and sales.

Education

High School Diploma -

Yorktown High School
Arlington, VA
06.1997

Skills

  • Strong multitasking
  • Customer Service
  • Liquor, beer, and wine knowledge
  • Highly reliable
  • Customer service expertise
  • Responsible Alcohol Service
  • Payment Processing
  • Cash Register Operation
  • Hospitality service expertise
  • Food Service
  • Alcohol awareness
  • Team training and development

Timeline

Bartender/Server

American Legion Post 43
01.2023 - 05.2024

Health Care Aide

Public Partnerships LLC
02.2018 - 01.2023

Product Demonstrator/Location Supervisor

Club Demonstration Services At Costco
01.2007 - 01.2018

High School Diploma -

Yorktown High School

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Amanda Ayestas