Amanda Ayoung
Altamont,NY
Summary
Excellent communication, administrative and interpersonal skills, exceptional customer service skills. Effectively handles multiple tasks and functions well in a fast-paced environment, works efficiently with all levels of staff, management and customers. Strong analytical and decision-making skills applied to customer service and office procedures, adaptable to learn new tasks quickly and proficiently in both customer service relations and administration in back-office procedures and operations utilizing Microsoft. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Detail-oriented professional with bilingual abilities combines with integrity as frontline corporate representative. Well-educated and poised with superior communication skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Concierge
The Grand At Guilderland
01.2024 - Current
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
- Maximized guest satisfaction by promptly addressing concerns and resolving issues.
- Enhanced guest experiences by providing personalized recommendations and assisting with reservations.
- Handled customer complaints to satisfy and retain guests.
- Maintained high level of professionalism and discretion when dealing with guests.
- Maintained accurate and up-to-date records of guest information.
Dining Room Supervisor
Unidine
10.2023 - 01.2024
- Communicated effectively with dining staff and guests alike to promote adherence to dining room policies and standard operating procedures.
- Trained, managed and scheduled dining staff, distributing hours, and assignments to leverage strengths of individual team members.
- Circulated throughout dining room to assess general satisfaction of guests and identify appropriate opportunities to ask guests about dining experiences.
- Coordinated high-quality dining services to meet or exceed guest expectations, enforcing quality standards and facilitating smooth operations.
- Maintained responsibility for food, beverage and kitchen equipment ordering, regularly assessing departmental needs and verifying sufficient stock levels.
- Leveraged feedback gathered from guests to develop new initiatives, policies and strategies to improve satisfaction with services and menu.
- Developed comprehensive training materials for new hires, leading orientation sessions that covered safety protocols, customer service expectations, and job responsibilities.
Alteration CSR
David's Bridal
09.2022 - 12.2023
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Improved customer retention rates with exceptional product knowledge and personalized service recommendations.
- Updated account information to maintain customer records.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
Receptionist/Activities Assistant
Teresian House
10.2022 - 09.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Maintained visitor log for entering and leaving facility for security purposes.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Scheduled office meetings and client appointments for staff teams.
Dispatch Manager
World green Movers
01.2014 - 12.2022
- Managed a team of dispatchers, fostering a collaborative work environment to ensure smooth operations.
- Promoted safety culture among drivers by reinforcing compliance with regulations and conducting regular safety meetings.
- Enhanced customer satisfaction by addressing issues promptly and providing accurate delivery updates.
- Improved dispatch efficiency by implementing new scheduling and routing strategies.
- Developed contingency plans for unexpected events, minimizing disruptions to daily operations.
- Reported to management operational activities and maintained current records.
- Mentored new hires in navigating the complexities of the Dispatch Manager role.
- Streamlined communication processes for better coordination between drivers, customers, and warehouse staff.
- Tracked and reviewed charts, graphs, schedules and other statistics to to maximize on-time performance, minimize customer wait times and service disruptions.
- Scheduled deliveries and pickups according to customer needs.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate timely arrivals.
- Tracked and monitored vehicle performance and maintenance.
- Scheduled and organized delivery routes.
- Managed customer accounts and invoicing.
Supervisor
Stewart's Shops
01.2019 - 08.2022
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Monitored workflow to improve employee time management and increase productivity.
- Maintained compliance with company policies, objectives, and communication goals.
- Achieved results by working with staff to meet established targets.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Receptionist
Heli Myyrylainen, ESQ.
01.2017 - 12.2019
- Prepared and reviewed contracts and other legal documents following applicable regulations.
- Represented clients in court proceedings, hearings and arbitrations.
- Advised clients on variety of legal matters, including corporate governance, intellectual property, labor law and taxation.
- Built lasting relationships with clients by demonstrating integrity, dedication, and a genuine commitment to their success.
- Used knowledge of legal precedents to analyze probable outcome of cases.
- Analyzed and applied legal principles and performed legal research to support litigation strategy.
- Delivered exceptional client service through attentive listening, empathetic understanding, and creative problem-solving to address individual needs.
- Prepared and drafted wills, deeds and patent applications.
- Analyzed legal documents and identified pertinent issues for clients.
Pharmacy Technician
Walmart Super Center
01.2017 - 12.2019
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Entered and processed patients' prescriptions into internal system.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Collected co-payments or full payments from customers.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Set up and modified patient profiles to include current medications and insurance details.
- Coordinated verification and filling of more than [Number] daily prescriptions in high-volume [Type] pharmacy environment.
Dispatcher
Q's Moving Corp
01.2013 - 12.2014
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Developed strong relationships with clients through proactive communication and problem-solving support.
- Collaborated with drivers to address any issues or concerns, fostering positive working relationships.
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Checked that each scheduled route was appropriately covered by delivery drivers.
- Monitored and tracked status of shipments in transit to confirm on-time delivery.
- Analyzed customer delivery needs and developed tailored delivery solutions.
- Scheduled and dispatched drivers to locations in [Name of Area].
- Oversaw and enforced compliance with all safety regulations and DOT regulations.
- Updated vehicle logs, cargo records, and billing statements with accuracy and efficiency.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
Receptionist
Tru Realty, Real estate Office
01.2010 - 12.2011
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Secretary
Abraham Hoschander ESQ, Attorney at Law
01.2009 - 12.2010
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Maintained electronic filing systems and categorized documents.
Secretary
Khans driving School
01.2008 - 12.2009
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained electronic filing systems and categorized documents.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Created and updated records and files to maintain document compliance.
Education
High School Diploma -
Richmond Hill High School
Queens, NY06.2007
Skills
- Microsoft Outlook
- Customer service
- Microsoft Excel
- Computer skills
- Data entry
- Dementia Care
- Moving Experience
- Pharmacy Technician Experience
- HIPAA
- Personal assistant experience
- Front desk
- Supervising experience
- Bartending
- Cash handling
- Team management
- Cash register
- Customer Service
- Highly Adaptable
- Strong Work Ethic
- Effective problem solving
- Excellent Multitasking
- Proactive attitude
- Guest Services
- Telephone Etiquette
- Team player mentality
- Hospitality
- Exceptional communication
- Training and mentoring
- Guest experiences
- Guest Relations
- Administrative Support
- Conflict Resolution
- Cash Handling
- Superior organization
- Bookkeeping
Certification
- Pharmacy Technician License
- Bartender License
- HHA
- Microsoft Office Specialist
Work Authorization
Authorized to work in the US for any employer
Personal Information
Willing To Relocate: Anywhere
Timeline
Concierge
The Grand At Guilderland
01.2024 - Current
Dining Room Supervisor
Unidine
10.2023 - 01.2024
Receptionist/Activities Assistant
Teresian House
10.2022 - 09.2023
Alteration CSR
David's Bridal
09.2022 - 12.2023
Supervisor
Stewart's Shops
01.2019 - 08.2022
Receptionist
Heli Myyrylainen, ESQ.
01.2017 - 12.2019
Pharmacy Technician
Walmart Super Center
01.2017 - 12.2019
Dispatch Manager
World green Movers
01.2014 - 12.2022
Dispatcher
Q's Moving Corp
01.2013 - 12.2014
Receptionist
Tru Realty, Real estate Office
01.2010 - 12.2011
Secretary
Abraham Hoschander ESQ, Attorney at Law
01.2009 - 12.2010
Secretary
Khans driving School
01.2008 - 12.2009
High School Diploma -
Richmond Hill High School