Amanda Babcock
Kīhei,HI
Summary
With a proven track record at Ohana Seafood Bar and Grill, I excel in delivering exceptional customer service and managing high-volume shifts with a blend of strong multitasking abilities and an outgoing personality. My expertise in responsible alcohol service and fostering team collaboration has significantly enhanced guest satisfaction and operational efficiency.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Bartender
Ohana Seafood Bar and Grill
07.2018 - 11.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Server/bartender
Pizza Madness
11.2022 - 07.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Bartender/server
Outback Steakhouse
12.2017 - 12.2020
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Education
N/A - Creative Writing
Arizona State University
Tempe, AZSkills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Patience and tolerance
- Outgoing personality
- Customer service expertise
- Responsible alcohol service
Certification
Maui Liquor License
Timeline
Server/bartender
Pizza Madness
11.2022 - 07.2024
Bartender
Ohana Seafood Bar and Grill
07.2018 - 11.2024
Bartender/server
Outback Steakhouse
12.2017 - 12.2020
Maui Liquor License
N/A - Creative Writing
Arizona State University
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