Summary
Overview
Work History
Education
Skills
Timeline
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Amanda Babits

Port Jervis,NY

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

13
13
years of professional experience

Work History

Secretary

United Sewer & Drain
04.2022 - Current
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Maintained electronic filing systems and categorized documents.
  • Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.

Administrative Assistant

A+ Chimney Sweep
06.2020 - Current
  • Answer Calls, Emails, and Facebook messages
  • Schedule cleanings, installations, estimates and inspections
  • Contact supplier for various reasons such as shipping times and prices
  • Mail out receipts and estimates
  • Customer service and support
  • Create work proposals
  • Get in touch with our insurance agent to get certificates of insurance when needed
  • Work remotely


Administrative Assistant

A1 Masonry
03.2019 - Current
  • Answer Calls, Emails, Facebook Messages and USPS correspondence
  • Helped create an organization system for files
  • Schedule jobs and estimates
  • Payroll
  • Customer service and support
  • Advertising
  • Work remotely

Secretary

Pool Water Deliveries/ Go Water King
03.2018 - 09.2020
  • Answered phones, emails and facebook messages
  • Advertising
  • Scheduled appointments and conducted follow-up calls to clients.
  • Created driving routes from several water facilities
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Customer Service and support
  • Work Remotely

Trucking Dispatcher

Heaton Contracting
02.2018 - 11.2019
  • Tracked purchase orders and approved vendor invoices for outside services.
  • Handled customer escalations from drivers to solve issues and restore customer satisfaction.
  • Documented service activities and issues and produced regular reports.
  • Dispatched calls for emergency and routine driver call-outs.
  • Created driving routes
  • Finding profitable loads and corresponding loads as to maximize profit
  • Review and sign contracts
  • Work Remotely
  • **Pool Water Deliveries/Go Water King is owned by the same person who owns Heaton Contracting**
  • Scheduled and tracked movements of owned and rented equipment.
  • Coordinated pickups and deliveries across the tri state area
  • Communicated with customers daily about freight movements and delivery timetables.

Customer Service Representative

Loomis
09.2014 - 11.2014
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Utilized a multi-call phone system and dual screens to provide quick assistance

Pharmacy Technician

CVS
08.2012 - 08.2014
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
  • Counted and labeled prescriptions with correct item and quantity.
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Collected co-payments or full payments from customers.

Education

No Degree - Funeral Service And Mortuary Science

Northampton Community College
Bethlehem, PA

High School Diploma -

Delaware Valley High School
Milford, PA
06.2010

Skills

  • Confidentiality and Data Protection
  • Multitasking and Time Management
  • Schedule Management
  • Verbal and Written Communication
  • Appointment Coordination
  • Multi-Line Telephone Systems
  • Remote Conferencing
  • Data Entry
  • Customer Service
  • Correspondence Writing
  • High Volume Phone Inquiries
  • Social Media Updating

Timeline

Secretary

United Sewer & Drain
04.2022 - Current

Administrative Assistant

A+ Chimney Sweep
06.2020 - Current

Administrative Assistant

A1 Masonry
03.2019 - Current

Secretary

Pool Water Deliveries/ Go Water King
03.2018 - 09.2020

Trucking Dispatcher

Heaton Contracting
02.2018 - 11.2019

Customer Service Representative

Loomis
09.2014 - 11.2014

Pharmacy Technician

CVS
08.2012 - 08.2014

No Degree - Funeral Service And Mortuary Science

Northampton Community College

High School Diploma -

Delaware Valley High School

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