Amanda Baca
Rapid City,SD
Summary
Exceptional problem-solving abilities and customer service skills. Proven record in critical thinking and active listening. Adept at managing high-stress situations. Demonstrated versatility across multiple roles, significantly improving operational efficiency and customer satisfaction.
Overview
16
16
years of professional experience
Work History
Customer Service Representativeand Troubleshooter
Advanced Services Inc
03.2019 - 06.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Cocktail Server and Bartender
The Lodge at Deadwood
11.2009 - 12.2018
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
- Increased repeat clientele by building rapport with patrons.
- Performed separate tasks and job profiles within the establishment when needed by executing different roles.
Multiple Positions
Mineral Palace Hotel & Gaming
05.2003 - 09.2014
- Bartender, Cocktail Waitress
- Housekeeping and Laundry
- Rally Advertisements and Promotions
- Waitress
- Ability to learn and perform various positions and adapt to new situations.
Assistant Manager
Presidents Park
04.2006 - 11.2010
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance customer experience.
- Developed strong working relationships with staff, providing a positive work environment.
- Monitored cash intake and deposit records.
- Job performances included: Gift Shop Manager, Inventory, Advertising, Payroll, Invoices, Accounts Receivable and Accounts Payable, Hiring, Cook, Luncheon Coordinator, Barista, Ticket Sales, Bike Rentals, Shuttle Driver, Janitor, and other oddities.
Education
No Degree - Business Management And History Preservation
Black Hills State University
Spearfish, SDHigh School Diploma -
Lead-Deadwood High School
Lead, SD05-2006
Skills
- Hardware Troubleshooting
- Problem-Solving Abilities
- Active Listening
- Critical Thinking
- Client Relations
- Data Collections
- Order Fulfillment
- Accounting
- Call Center Experience
- Customer Service
Timeline
Customer Service Representativeand Troubleshooter
Advanced Services Inc
03.2019 - 06.2019
Cocktail Server and Bartender
The Lodge at Deadwood
11.2009 - 12.2018
Assistant Manager
Presidents Park
04.2006 - 11.2010
Multiple Positions
Mineral Palace Hotel & Gaming
05.2003 - 09.2014
No Degree - Business Management And History Preservation
Black Hills State University
High School Diploma -
Lead-Deadwood High School
Similar Profiles
Taylor MillsapTaylor Millsap
Parts Picker at Advanced Services IncParts Picker at Advanced Services Inc
Jasmine ReneeJasmine Renee
Call Center Representative at Advanced Services IncCall Center Representative at Advanced Services Inc
Kaylinda CarterKaylinda Carter
Customer Service Representative at GE/Advanced Services IncorporatedCustomer Service Representative at GE/Advanced Services Incorporated
Lisa KuzmanLisa Kuzman
Tele-Therapist at AmwellTele-Therapist at Amwell
Blake MorganBlake Morgan
Underground Miner at Kiewit/AlbericiUnderground Miner at Kiewit/Alberici