Amanda Backes
Jacksonville,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level healthcare position. Ready to help team achieve company goals. Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
20
20
years of professional experience
Work History
Retail Associate
Abercrombie & Fitch
Jacksonville, FL
07.2007 - 08.2022
- Worked with loss prevention in monitoring shopper behavior.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Maintained clean sales floor and straightened and faced merchandise.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Demonstrated items to customers and created customer awareness, interest and sales.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Answered questions about store policies and addressed customer concerns.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Supported efficient and timely replenishment of sales floor merchandise.
- Used POS system to process sales, returns, online orders and gift card activations.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Greeted customers and helped with product questions, selections and purchases.
- Folded and arranged merchandise in attractive displays to drive sales.
Alarm Dispatcher
SafeTouch Security
Jacksonville, FL
06.2011 - 01.2014
- Kept detailed track of available field personnel and in-progress and completed calls.
- Maintained updated and detailed records of calls in physical and electronic database.
- Documented changes in computer tracking system.
- Used police databases and computer systems to monitor, record and communicate information to appropriate police personnel.
- Recorded time, date and location of incidents.
- Reported any incidents immediately to local law enforcement.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
- Increased timely treatment protocols by leveraging current response and quality assurance requirements.
- Answered calls from automatic routing system and took basic information from callers.
- Worked flexible hours across night, weekend and holiday shifts.
- Routed calls to police, fire and ambulance service to meet individual call needs.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Relayed latest information to first responders via electronic means, telephone calls and radio responses.
Front Desk Medical Receptionist
The Elements Massage Yoga And Physical Therapy
Jacksonville, FL
08.2009 - 06.2011
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Completed clerical duties and tasks for clinic administration.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic and health history to keep information current.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
- Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
- Managed multi-line phone system and pleasantly greeted patients.
- Supported office staff and operational requirements with administrative tasks.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Helped patients complete necessary medical forms and documentation.
- Responded to correspondence from insurance companies to verify patient's coverage.
Education
Associate of Arts - Nursing
Florida State College At Jacksonville
Jacksonville, FL 05.2001 -
Skills
Scheduling flexibility
Approachability
Verbal and written communication
Positive and engaging demeanor
Reliability
Organization
Planning and Coordination
Attention to Detail
Prioritizing calls
Information intake
Active Listening
Data Entry
Critical Thinking
Flexible and Adaptable
Excellent Communication
Multitasking Abilities
Problem-Solving
Telephone etiquette
Good communication skills
Excellent written and oral communication
Patient Scheduling
Reminder calls
Payment collection
Account management
Appointment Scheduling
Timeline
Alarm Dispatcher
SafeTouch Security
06.2011 - 01.2014
Front Desk Medical Receptionist
The Elements Massage Yoga And Physical Therapy
08.2009 - 06.2011
Retail Associate
Abercrombie & Fitch
07.2007 - 08.2022
Associate of Arts - Nursing
Florida State College At Jacksonville
05.2001 -