Amanda Baez
Mesa,AZ
Summary
Experienced professional with background in food service and office environments having cultivated a customer-service-driven attitude. Demonstrates genuine hospitality to establish rapport with patrons, deliver memorable experiences, and support smooth operations of overall business.
Overview
15
15
years of professional experience
Work History
Scheduling Manager
Arcadia Physicians Travel Clinic
Paradise Valley, AZ
02.2017 - Current
- Answer phone calls and emails to respond to patients' questions and coordinate appointments appropriately.
- Communicate with patients and caregivers to inform of schedule changes, cancellations or additions.
- Provided reminder calls to patients prior to scheduled visits.
- Provide secretarial and office management support while building cooperative working relationships.
Server
First Watch Restaurant
Mesa, AZ
02.2014 - 03.2016
- Provided exceptional service to high volume of daily customers.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, top-off drinks, and promptly deliver any additional needed items.
- Circulated within assigned areas to assess and address customer needs and greet new tables promptly, effectively prioritizing tasks during peak hours.
- Worked within a team environment to ensure all tables in the restaurant were being properly served, food was run in a timely manner, and all guests had what they needed at food delivery.
Bartender / Server / Key Manager
Outback Steakhouse
Chandler, AZ
03.2010 - 01.2013
- Opened and closed store in absence of senior managers.
- Trained and supervised staff to develop team customer service skills and product knowledge, and drive store revenue.
- Supervised bank deposits and security procedures to support store opening and closing.
- Managed bar area by designing feature cocktails, specials menu, and handling inventory tracking.
- Trained new bartenders on drink preparation and up-selling techniques.
- Recommended food and drinks to patrons based on preferences, pairings, and special promotions.
Skills
- Comfortable in a fast-paced environment
- Able to work on feet and lift heavy items as needed
- Comfortable with point of sale register systems; able to learn new computer systems quickly
- Effective multi-tasker
- Able to handle stressful situations and prioritize positive customer experience
Timeline
Scheduling Manager
Arcadia Physicians Travel Clinic
02.2017 - Current
Server
First Watch Restaurant
02.2014 - 03.2016
Bartender / Server / Key Manager
Outback Steakhouse
03.2010 - 01.2013
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