Amanda Baeza
Stratford,CT
Summary
Driven and adaptable professional with a proven track record at Massage Envy, enhancing client satisfaction through therapeutic massage and exceptional customer service. Excelled in fast-paced environments, increasing new member sign-ups by designing compelling marketing materials. Skilled in teamwork, collaboration, and holistic health practices, including Swedish and deep tissue massage. Demonstrated commitment to continual improvement and professional development.
Overview
26
26
years of professional experience
1
1
Certification
Work History
License Massage Therapy
Massage Envy
08.2018 - 09.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
License Massage Therapy
Massage Envy
05.2014 - 08.2018
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
Athletic Membership Coordinator
Sterling House Community Center
07.2013 - 08.2017
- Increased new member sign-ups by designing compelling marketing materials and promoting membership benefits in various channels.
- Maintained accurate records of memberships, ensuring timely renewal reminders were sent to prevent lapses in subscriptions.
- Provided exceptional customer service to both prospective and current members, resolving issues promptly and professionally.
- Trained new staff members on membership processes, systems, and best practices, ensuring a seamless transition and consistent service quality for members.
- Maintained membership database, ensuring that all information was current and accurate.
- Strengthened relationships with existing members by conducting regular check-ins and addressing their concerns efficiently.
- Conducted periodic surveys to gather member feedback and strategize improvements based on the insights gained.
Bookeeper, Management
Fruits of the Sea, LLC
01.1999 - 12.2013
- Performing a variety of Bookkeeping duties and make sure everything was running smoothly.
- Highly organized.
- Accounts payables weekly meetings with Inventory Manager for a periodic inventory to account for merchandise.
- Posting sources documents and all transactions involving the purchase of merchandise.
- Weekly interactions with vendors to provide information as needed biweekly, cutting checks, and producing vendor reports at end of month to owners.
- Accounts Receivable responsible for maintaining the A/R accounting individual entries from sales, cash, receipts, and general journals that were posted daily.
- Interaction with customers to provide information as needed.
- Performing Credit Collections phone calls twice a month.
- Payroll working one on one with outside Payroll service ADP, making sure that time record were accurate for Payroll procedures.
- Bank reconciliation deposit of currency checks end of the month checkbook reconciliations.
- Generate General Ledger, Trial Balance, Balance Sheets, quarterly and Y/E Financial Statements.
Bank Teller
Hudson Savings Bank
07.2009 - 02.2010
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
Education
Associate of Science - Accounting
Housatonic Community College
Bridgeport, CT05.2004
Skills
Therapeutic Massage, Health Professions and related therapy, nutrition, Holistic health, Swedish massage, deep tissue massage, Myofascial release certify, Proprioceptive Neuromuscular Facilitation certify Lymphatic drainage massage certify Prenatal massage, Sports massage, Total Body work-stretch certify
Friendly, Positive Attitude
Teamwork and Collaboration
Customer Service
Time Management
Attention to Detail
Dependable and Responsible
Multitasking
Excellent Communication
Critical Thinking
Flexible and Adaptable
Accomplishments
Most membership converted as License Massage Therapist.
Honor Graduate at Housatonic Community College.
Certification
- License Massage Therapy. Connecticut Center for Massage Therapy, Westport (CCMT) (2014).
- Certified Physical Therapy Aide. Norwalk Community College. (2021)
1/2 Marathon Runner, 15 Yoga practitioner.
For me, running a half marathon has been a big accomplishment, because demands physical endurance, mental strength, preparation and commitment. It also gives me the chance to fundraise for charity to different organizations in need. It also helps me to be motivated in my life.
As a Yoga practitioner throughout the years I have became more persistent yet patient, with myself. Each day when I do yoga, I feel that I am building up more confidence, and I am more happy oriented woman, Yoga helps me to conquer my goals with a better perspective in life.
Stratford Father's Club Member
I am a member of Sunshine Committee Stratford Father's Club .In my spare time , I participate in activities such a fundraise, I help to delivered food, sawing quilts for newborns, welcome packages to new neighbors and I participate in activities as posted in a monthly basis.
Languages
Spanish
Native or Bilingual
Portuguese
Professional Working
English
Native or Bilingual
Timeline
License Massage Therapy
Massage Envy
08.2018 - 09.2024
License Massage Therapy
Massage Envy
05.2014 - 08.2018
Athletic Membership Coordinator
Sterling House Community Center
07.2013 - 08.2017
Bank Teller
Hudson Savings Bank
07.2009 - 02.2010
Bookeeper, Management
Fruits of the Sea, LLC
01.1999 - 12.2013
Associate of Science - Accounting
Housatonic Community College