Amanda Bailey
Crestline,OH
Summary
Energetic medical professional ready to provide compassionate and respectful care to patients. Possesses excellent team collaboration and communication skills. Committed to offering quality patient experiences. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Patient Support Assistant
Ohio Health Medical Center
05.2021 - Current
- Enhanced patient satisfaction by providing timely and compassionate support in daily tasks.
- Assisted nursing staff with patient care, improving overall efficiency and quality of service.
- Provided emotional support to patients and their families during difficult times, easing anxiety and stress.
- Streamlined communication between patients, medical professionals, and family members for better coordination of care.
- Contributed to effective teamwork by collaborating with healthcare professionals to ensure optimal patient outcomes.
- Managed patient documentation accurately, ensuring proper record keeping for continuity of care.
- Facilitated patient mobility through careful assistance with transfers, ambulation, and positioning.
- Observed and reported changes in patients'' conditions promptly, resulting in timely interventions from healthcare providers.
- Delivered exceptional customer service while addressing patients'' needs efficiently at the front desk or over the phone.
- Increased patient comfort by addressing concerns proactively and making appropriate accommodations as needed.
- Ensured seamless transition between shifts through accurate handover reports, maintaining consistent care across teams.
- Provided vital support during emergencies, responding swiftly and effectively to urgent situations as required.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Furthered skills by actively taking part in employee training and taking classes to improve skills.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Collaborated with other medical staff to achieve high level of patient safety and care.
- Checked patient vital signs, weight and pain levels for documentation purposes.
- Warmly greeted patients and visitors and made each feel welcome.
Assistant Manager
Duchess Shoppe
10.2018 - 05.2021
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
High School Diploma -
Crestview High School
Ashland, OH06.1995
Skills
- Patient confidentiality
- First aid proficiency
- Adaptability and flexibility
- Problem-solving abilities
- Personal care assistance
- Healthcare systems understanding
- Empathy and compassion
- Time management
- Critical thinking
- Medical terminology knowledge
- Organizational skills
- Computer Literacy
Timeline
Patient Support Assistant
Ohio Health Medical Center
05.2021 - Current
Assistant Manager
Duchess Shoppe
10.2018 - 05.2021
High School Diploma -
Crestview High School