Amanda Baker
Belleville,MI
Summary
Friendly and reliable offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Reliable employee seeking position. Offering excellent communication and good judgment.
Overview
17
17
years of professional experience
Work History
Cashier
Little Town Market
10.2019 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Identified and resolved discrepancies and errors in customer accounts.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Learned duties for various positions and provided backup at key times.
Shipt Shopper
Myself
01.2017 - 03.2019
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Loaded and unloaded orders at customer's homes or locations.
- Tracked substitutions and informed customers of changes.
- Developed professional relationships with customers to establish repeat business and increase trust.
- Worked productively with customers to meet order requirements and service expectations.
- Provided product advice to customers to help select most suitable items for individual needs.
Holly Gas Station
RICHARD Wingelmeier
03.2010 - 05.2015
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Accurately operated cash register to process customer payments.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Replenished serving stations with fresh food and cleaned up spills.
- Maintained clean and orderly work station.
- Cleaned up gas and other spills in accordance with spill procedures.
- Built trustful relationships with customers to encourage return visits.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Maintained inventory of all saleable items.
- Followed safety protocols while working, avoiding accidents and injuries.
- Trained and mentored new employees on company procedures and safety protocols.
- Confirmed excellent customer service by quickly resolving customer concerns.
- Responded to all customer inquiries thoroughly and professionally.
- Answered questions and provided information about.
92A Automated Logistical Specialist
US Army
09.2006 - 08.2010
- Inspected work areas to keep free of hazards and maintain proper function of safety equipment.
- Trained new team members on proper and safe use of tools and equipment.
- Met or exceeded production goals and objectives by following strict procedures.
- Maintained accurate records of team attendance and documented disciplinary actions.
- Divided and categorized cargo received and redirected shipments in response to customer requests.
- Monitored progress of tasks to provide feedback for improvement.
Education
High School Diploma -
Holly High School
Holly, MI06.2003
Skills
- New Hire Training
- Cash Counting Machine Operations
- Order Taking
- Guest Inquiries
- Self-Motivated
- Dependable and Responsible
- Critical Thinking
- Good Telephone Etiquette
- Excellent Communication
- Problem-Solving
Timeline
Cashier
Little Town Market
10.2019 - Current
Shipt Shopper
Myself
01.2017 - 03.2019
Holly Gas Station
RICHARD Wingelmeier
03.2010 - 05.2015
92A Automated Logistical Specialist
US Army
09.2006 - 08.2010
High School Diploma -
Holly High School