Amanda Baker
Pendleton,KY
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Receptionist
Southern Petroleum
Pendleton, KY
03.2020 - 07.2021
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
Waitress
Big R and Shannon's BBQ
Lagrange , KY
08.2018 - 02.2021
- Greeted customers and provided menus.
- Assisted in seating guests at tables or booths.
- Took orders for food and drinks and delivered them to guests.
- Checked back with customers throughout meal service to ensure satisfaction.
- Replenished beverages when necessary.
- Answered questions about menu items, ingredients, and pricing.
- Communicated daily specials to customers.
- Bussed tables as needed during peak hours.
- Prepared checks accurately and processed payments promptly.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Enforced safety guidelines for employees and patrons of the restaurant.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Adhered to all health codes set forth by local authorities regarding food preparation and storage.
- Performed basic math calculations when computing bills for customers' meals.
- Organized take-out orders efficiently according to customer requests.
- Participated in team meetings to discuss new menu items or changes in policy.
- Served alcoholic beverages responsibly in accordance with state laws.
- Provided accurate change for cash transactions using a cash register system.
- Demonstrated knowledge of wine selection, pairings, vintages.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
Waitress
Waffle House
Lagrange, KY
05.2018 - 01.2019
- Took orders for food and drinks and delivered them to guests.
- Checked back with customers throughout meal service to ensure satisfaction.
- Replenished beverages when necessary.
- Answered questions about menu items, ingredients, and pricing.
- Communicated daily specials to customers.
- Bussed tables as needed during peak hours.
- Prepared checks accurately and processed payments promptly.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Enforced safety guidelines for employees and patrons of the restaurant.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Adhered to all health codes set forth by local authorities regarding food preparation and storage.
- Performed basic math calculations when computing bills for customers' meals.
- Organized take-out orders efficiently according to customer requests.
- Participated in team meetings to discuss new menu items or changes in policy.
Dock Clerk
UPS Freight
Lexington, Kentucky
10.2013 - 10.2017
- Managed dock operations, including shipping, receiving paperwork, scheduling pickups, deliveries, and tracking freight costs.
- Coordinated loading and unloading activities with truck drivers to ensure safe and secure movement of goods.
- Maintained accurate records of all materials received or shipped from the dock area.
- Prepared bills of lading for each shipment, ensuring that all necessary information was included.
- Collaborated closely with other departments within the organization on projects requiring coordination between multiple parties.
- Provided training to new employees on company policies related to warehousing operations procedures.
Education
BSW - Social Work
University of Louisville
Louisville, Kentucky05-2024
High School Diploma -
First Asseembly Christian School
Memphis, TN05-2005
Skills
- Office Management
- Project Coordination
- Data Entry
- Administrative Support
- Scheduling
- Clerical Support
- Schedule Management
- Spreadsheet tracking
- Documentation And Reporting
- Time Management
- Service-oriented mindset
- Information Protection
- Multi-Line Telephone Systems
- Office Administration
- Basic accounting
- Calendar Management
- Professional Demeanor
- Scheduling appointments
- Meeting Preparation
- Verbal and written communication
- Organization skills
- Multitasking and prioritization
- Meticulous and organized
- Positive and professional
- Greeting and Seating Clients
- Correspondence Management
- Professional and polished presentation
References
References available upon request.
Timeline
Receptionist
Southern Petroleum
03.2020 - 07.2021
Waitress
Big R and Shannon's BBQ
08.2018 - 02.2021
Waitress
Waffle House
05.2018 - 01.2019
Dock Clerk
UPS Freight
10.2013 - 10.2017
BSW - Social Work
University of Louisville
High School Diploma -
First Asseembly Christian School