Amanda Baker
Spring Hill,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Case Management Representative
Velara
11.2021 - Current
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Led efforts to recover funds lost due to fraudulent activities.
- Conducted thorough investigations into suspected fraudulent activities, resulting in timely resolution of cases.
- Identified trends in fraudulent activities.
- Successfully keying chargeback in Visa Resolve Online.
- Developed strong relationships with coworkers, aiding in successful fraud investigations.
- Issuing/reversing provisional credits in Hogan.
- Assisted with Team Lead duties while another Team Lead was absent.
Financial Relationship Specialist
Regions Bank
06.2021 - 11.2021
- Streamlined financial processes for increased efficiency and accuracy in managing client accounts.
- Enhanced client relationships by providing personalized financial solutions and recommendations.
- Collaborated with team members to develop comprehensive financial plans addressing diverse needs of clients.
- Maintained up-to-date knowledge of industry regulations, ensuring compliance in all transactions and interactions.
- Developed strong rapport with clients through consistent communication via phone calls, emails, and in-person meetings.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
Customer Service Staff
Publix
08.2014 - 07.2021
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Trained new hires on company procedures and best practices for handling customer inquiries efficiently and effectively.
- Developed rapport with customers through friendly communication, building trust in the brand and promoting loyalty.
- Ensured strict adherence to organizational policies regarding privacy, security, and overall customer safety during all interactions.
- Resolved issues for improved customer relations, utilizing active listening and empathy during interactions.
- Conducted regular self-assessment of performance to identify areas for improvement and implement necessary changes.
Education
High School Diploma -
Nature Coast Technical High School
Brooksville05.2014
Skills
- Risk Assessment Capabilities
- Professionalism and Ethics
- Cash handling expertise
- Fraud Detection Skills
- Regulatory Compliance Knowledge
- Attention to Detail
- Effective Communication
- Trend Analysis
- Microsoft Office familiar
Timeline
Case Management Representative
Velara
11.2021 - Current
Financial Relationship Specialist
Regions Bank
06.2021 - 11.2021
Customer Service Staff
Publix
08.2014 - 07.2021
High School Diploma -
Nature Coast Technical High School