Amanda Baker
Kansas City,Missouri
Summary
Customer-focused professional willing to go extra mile to meet customer needs, increase satisfaction and promote loyalty. Expertly handles diverse concerns with solution-focused mindset and attention to detail. Excels in research, documentation and problem-solving.
Overview
18
18
years of professional experience
Work History
Customer Service Team Leader
Balls Foods Corporation
Kansas City , Missouri
2015.03 - Current
- Encouraged team members to provide feedback on how they can better serve customers' needs.
- Advised management on potential improvements to enhance overall quality of customer services.
- Maintained up-to-date knowledge about product information and pricing details.
- Greeted customers warmly upon answering calls while introducing themselves and the company they represent.
- Managed conflict resolution between employees when necessary.
Customer Service Representative
Time Warner Cable
Kansas City , Missouri
2006.03 - 2014.11
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided accurate information about products and services to customers.
- Conducted regular follow-up calls with customers after resolving their issues.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Developed positive relationships with customers through friendly interactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved customer complaints promptly and efficiently.
Education
High School Diploma -
Sumner Academy
Kansas City, KS2004-05
Skills
- Complaint resolution
- Technical Support
- Account Management
- Customer service excellence
- Administrative Documentation
- Product Sales
- Loss Prevention
Timeline
Customer Service Team Leader
Balls Foods Corporation
2015.03 - Current
Customer Service Representative
Time Warner Cable
2006.03 - 2014.11
High School Diploma -
Sumner Academy
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