Summary
Overview
Work History
Education
Skills
Timeline
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Amanda Baker

Kansas City,Missouri

Summary

Customer-focused professional willing to go extra mile to meet customer needs, increase satisfaction and promote loyalty. Expertly handles diverse concerns with solution-focused mindset and attention to detail. Excels in research, documentation and problem-solving.

Overview

18
18
years of professional experience

Work History

Customer Service Team Leader

Balls Foods Corporation
Kansas City, Missouri
03.2015 - Current
  • Encouraged team members to provide feedback on how they can better serve customers' needs.
  • Advised management on potential improvements to enhance overall quality of customer services.
  • Maintained up-to-date knowledge about product information and pricing details.
  • Greeted customers warmly upon answering calls while introducing themselves and the company they represent.
  • Managed conflict resolution between employees when necessary.

Customer Service Representative

Time Warner Cable
Kansas City, Missouri
03.2006 - 11.2014
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided accurate information about products and services to customers.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Developed positive relationships with customers through friendly interactions.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Resolved customer complaints promptly and efficiently.

Education

High School Diploma -

Sumner Academy
Kansas City, KS
05-2004

Skills

  • Complaint resolution
  • Technical Support
  • Account Management
  • Customer service excellence
  • Administrative Documentation
  • Product Sales
  • Loss Prevention

Timeline

Customer Service Team Leader

Balls Foods Corporation
03.2015 - Current

Customer Service Representative

Time Warner Cable
03.2006 - 11.2014

High School Diploma -

Sumner Academy

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Amanda Baker