Amanda Baker
Honolulu,HI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Certified Nurse Assistant/Elderly Caregiver
Manoa Senior Living
01.2023 - 01.2024
- Assisted patients during meal times, ensuring they received proper nutrition according to specific dietary requirements.
- Maintained accurate records of vital signs, fluid intake, and output for effective patient monitoring.
- Enhanced patient care by providing daily assistance with bathing, dressing, and grooming.
- Improved patient comfort by repositioning and transferring them on a regular basis.
- Demonstrated proficient use of medical equipment such as blood pressure monitors and oxygen concentrators for efficient patient care delivery.
- Boosted overall patient satisfaction through genuine empathy, active listening skills, and consistent professionalism in all interactions.
- Supported patients'' emotional well-being by actively listening to their concerns and offering compassionate companionship.
- Participated in ongoing professional development opportunities to remain current on best practices in the field of Certified Nurse Assistance.
- Promoted physical therapy goals through guided exercise routines with patients experiencing mobility challenges or recovering from surgery.
- Ensured timely medication administration by accurately recording dosage and time in medical charts.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Upheld infection control and prevention policies across different patient-facing areas.
- Transported patients between rooms and appointments or testing locations.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Supported needs of 3+ residents under long-term care.
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
- Offered companionship and kindness to elderly patients.
- Promoted independence among elderly clients by teaching them new skills or assisting them in relearning old ones as needed.
- Facilitated social interactions among senior residents through group activities, events, and outings.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Replaced bandages, dressings, and binders to care for wounds and encourage healing.
- Transported clients to and from medical appointments with safety and efficiency.
Certified Nurse Assistant/Nurse Aide/Elderly Caregiver
Hawaii Loa Care
07.2021 - 01.2023
- Assisted patients during meal times, ensuring they received proper nutrition according to specific dietary requirements.
- Maintained accurate records of vital signs, fluid intake, and output for effective patient monitoring.
- Enhanced patient care by providing daily assistance with bathing, dressing, and grooming.
- Improved patient comfort by repositioning and transferring them on a regular basis.
- Demonstrated proficient use of medical equipment such as blood pressure monitors and oxygen concentrators for efficient patient care delivery.
- Served as a mentor to new staff members, providing guidance and support during their onboarding process.
- Contributed to a sanitary environment by adhering to strict infection control protocols when cleaning rooms and equipment.
- Boosted overall patient satisfaction through genuine empathy, active listening skills, and consistent professionalism in all interactions.
- Supported patients'' emotional well-being by actively listening to their concerns and offering compassionate companionship.
- Promoted physical therapy goals through guided exercise routines with patients experiencing mobility challenges or recovering from surgery.
- Ensured timely medication administration by accurately recording dosage and time in medical charts.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Facilitated personal hygiene management, feeding and ambulation.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Upheld infection control and prevention policies across different patient-facing areas.
- Transported patients between rooms and appointments or testing locations.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Followed directions of licensed nurses to administer medications and treatments.
- Supported needs of 5+ residents under long-term care.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Assisted with daily living activities for patients, ensuring optimal independence and quality of life.
- Tended to patients with diverse medical conditions, including dementia, Parkinson''s disease, and diabetes, adapting care approaches accordingly.
- Assisted patients with mobility issues in areas such as beds, wheelchair usage, and automobile travel.
- Facilitated seamless transitions between shifts by delivering thorough reports on patients'' status at shift handover meetings.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Enhanced patient comfort by providing exceptional personal care and maintaining a clean living environment.
- Assisted with patient transfer and ambulation.
- Promoted patient socialization, self-care and development by recognizing and using patient strengths to motivate patient.
- Contributed to a positive workplace culture by mentoring newly hired nurse aides and sharing best practices.
- Maintained and organized patient rooms and communal spaces to minimize environmental and safety hazards.
- Assisted patients with therapy exercises as specified by care team.
- Offered companionship and kindness to elderly patients.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained clean, safe, and well-organized patient environment.
Bartender/Shift Manager/Server
Blue Ribbon Karaoke Bar & Grill
09.2017 - 09.2021
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Established rapport with regular patrons through attentive service, fostering loyalty to the establishment.
- Set up bar for operation, obtained cash bank, and stocked service bar.
- Ensured accurate cash handling procedures were followed consistently throughout each shift to maintain financial accountability.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Improved customer satisfaction by delivering prompt and efficient service during busy shifts.
- Trained new bartenders on mixing techniques, customer service standards, and company policies, ensuring a high-quality experience for all guests.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Assisted in managing special events such as private parties or corporate functions, coordinating staff efforts for seamless execution.
- Reduced wait times for customers by optimizing bartender shifts during high-traffic periods.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Polished glassware, bussed tables, and removed debris to keep customer areas clean.
- Served high customer volumes during special events, nights, and weekends.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Followed strict recipes and drink measurements to minimize product used.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Motivated staff to perform at peak efficiency and quality.
- Oversaw food preparation and monitored safety protocols.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Processed orders and sent to kitchen employees for preparation.
- Checked guests' identification before serving alcoholic beverages.
Owner/Cleaner/Janitorial Services
Oahu Cleaning Crew
06.2016 - 08.2017
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Handled equipment, chemicals, and materials properly and with caution.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Emptied trashcans and transported waste to collection areas.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
- Provided assistance to other staff members with cleaning of difficult areas.
- Organized and used industrial cleaning products following strict safety procedures.
Assistant Manager/Cashier
Honolulu Burger Company
09.2011 - 08.2015
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
Certification - Certified Nurse Assistant
Healthcare School of Hawaii
Honolulu, HI02.2022
Certification - Emergency Medical Technician
Kapiolani Community College/University of HI Community Colleges
Honolulu, HI06.2020
High School Diploma -
East Union High School
Manteca, CA06.2009
Skills
- Patient Care
- Bathing Assistance
- Basic Life Support
- Transfer Techniques
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Team player attitude
- Clear and effective communication
- Patience and Tolerance
- Outgoing Personality
- Cleanliness and hygiene
- Customer service expertise
- Responsible Alcohol Service
- Complex Problem-Solving
- Memory retention
- Service-oriented mindset
- Food Service
- Food Running
- Food and Beverage Service
- Relationship Building
- Responsible Serving
- Strong Work Ethic
- Cash Handling
- Safe Food Handling
Timeline
Certified Nurse Assistant/Elderly Caregiver
Manoa Senior Living
01.2023 - 01.2024
Certified Nurse Assistant/Nurse Aide/Elderly Caregiver
Hawaii Loa Care
07.2021 - 01.2023
Bartender/Shift Manager/Server
Blue Ribbon Karaoke Bar & Grill
09.2017 - 09.2021
Owner/Cleaner/Janitorial Services
Oahu Cleaning Crew
06.2016 - 08.2017
Assistant Manager/Cashier
Honolulu Burger Company
09.2011 - 08.2015
Certification - Certified Nurse Assistant
Healthcare School of Hawaii
Certification - Emergency Medical Technician
Kapiolani Community College/University of HI Community Colleges
High School Diploma -
East Union High School
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