Amanda Baker

First Stop Health (FSH) provides a telemedicine service (medical services over the telephone). First Stop Health members and their families have access to U.S. Based doctors, 24 hours a day, 7 days a week, 365 days a year. First Stop Health doctors can diagnose and treat patients over the phone; if appropriate, they can prescribe medication. First Stop Health members are subscribers to the service and have unlimited access to the service when active.

We are the first point of care for patients who are requesting a consultation with a physician, patient advocate, care navigator, or calling to report an issue. Requests will be documented within the First Stop Health CRM portal.

While speaking with customers, we will be requesting sensitive account and personal information. Some of the duties, but not limited to, are to assist with:

Consultation Request: Requesting to speak with a doctor for a phone/video consultation.

Awaiting Consultation: The patient has a pending consult and is requesting a status update.

Missing Prescription: The patient received a consult and was prescribed medication, but the pharmacy has not received the RX.

Advocate Request: Customer is requesting to speak with a patient advocate.

Membership & Billing: Inquiries and concerns regarding current and past memberships and/or associated billing.

Documentation Request: Patient needs written documentation of consult (i.e. work/school note).

Pharmacy Assistance: Pharmacy is calling regarding a patient's RX or any other concern.

Physician Assistance: The doctor is calling regarding a consult or any other concern.

Personnel Request: Customer is requesting to speak with an employee of FSH.

Transfer to a member of the bilingual team at XACT.

Collaborated with providers to deliver comprehensive health services in an outpatient setting. Assumed responsibility for patient medical care and administrative tasks.

Provided assistance to nurses and providers, offering healthcare services for various situations and needs.

Managed insurance company interactions to maximize patient benefits and secure appointments with external providers and precertifications.

Clinical Assistant covers a wide range of every aspect of a medical office. I work up front, registering patients, verifying demographics and insurance information, answering patient phone calls requesting medications, appointments, or referrals. I work as a CNA, obtaining patients' vital signs, receiving complaints and symptoms, updating charts with current medications and problems, and preparing the patient to meet with the provider. I refer patients if they need any kind of service that our office cannot provide. I decide on who or what they need to be seen for, and where they should go. I then make the patient appointment and provide the patient with all the information to prepare them for their consultation.