Hi, I’m
Amanda Baldwin
Employee Recruitment Coordinator/Retail Store Manager
Memphis,TN
There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
16
years of professional experience
1
Certification
Work History
Account Resolution Corporation
Contact Center Representative
11.2022 - Current
Job overview
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Responded to customer calls and emails to answer questions about products and services.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Attended telephone skills and program information training sessions to boost aptitude.
Forever 21
Assistant Store Manager
02.2017 - 10.2022
Job overview
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Trained and guided team members to maintain high productivity and performance metrics.
Direct Staffing Solutions
Staffing Recruiter
03.2012 - 12.2016
Job overview
- Operated and maintained applicant tracking and candidate management systems.
- Worked with recruiting teams and human resources representatives to accomplish hiring objectives.
- Reached out to qualified referral candidates to obtain applications.
- Scheduled and conducted 30 interviews each week.
- Studied job descriptions and qualifications to determine applicant requirements.
- Assisted with onboarding and orientation of new hires to expedite acclimatization process.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
Boost Mobile Store/ Smooth Wireless Inc
Wireless Sales Representative
05.2007 - 02.2012
Job overview
- Upsold customers by recommending accessories and promotions to increase revenue.
- Monitored wireless sales space to establish familiarity with various carriers.
- Maintained sound knowledge of company product suites.
- Performed in-store product demonstrations at assigned events.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Used in-store system to locate inventory and place special orders for customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Recommended complementary purchases to customers, increasing revenue.
Education
Southwest Community College Memphis, TN
Associate Degree from Business Administration And Management
University Overview
- Honor Roll 1st semester 2023
- 4.0 GPA
- Ranked in Top 25% of class
- Professional Development: Workforce and Employment Management
- Relevant Coursework: Critical Thinking and creative Problem Solving
Skills
- Issue and Complaint Resolution
- Order and Refund Processing
- OSHA Standards
- Conflict Mediation Abilities
- Microsoft Office
- Accounts Payable and Accounts Receivable
- Customer Account Management
- Verbal and Written Communication
- Money Transfer Systems
- Strategic Selling
- Retail Sales
- Training Initiatives
- Hiring and Onboarding
- POS Transactions
- Payroll Administration and Timekeeping
- Develop Policies
- Daily Store Activities
- POS Inventory System Operation
- Budget Controls
- Policy Development and Enforcement
- Staff Assignments
- Operations Oversight
- P&L Administration
- Desktops, Laptops and Mobile Devices
- Handling Terminations
- Talent Acquisition Strategies
- Online Platforms
- Social Media Proficiency
- Recruitment and Retention Strategies
- Human Resources Policy Implementation
- Human Resources Law Expertise
- Issue and Complaint Resolution
- EEO Compliance
- Data Tracking Applications
- Determining Staffing Needs
Certification
- Certified Customer Service Professional ,(CCSP) International Customer Service Association (ICSA) 2years
- Certified Staffing Professional (CSP), American Staffing Association (ASA)- 5 years
- Basic Life Support (BLS), Cardiopulmonary Resuscitation (CPR) & First Aid Training - 1 year American Heart Association (AHA)
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Contact Center Representative
Account Resolution Corporation
11.2022 - Current
Assistant Store Manager
Forever 21
02.2017 - 10.2022
Staffing Recruiter
Direct Staffing Solutions
03.2012 - 12.2016
Wireless Sales Representative
Boost Mobile Store/ Smooth Wireless Inc
05.2007 - 02.2012
Southwest Community College
Associate Degree from Business Administration And Management