Amanda Baldwin
Boston,MA
Summary
Experienced affordable program manager with five years of working knowledge of the HCVP, MTW, and MRVP voucher programs. Highly skilled in managing teams with performance- based goal setting, internal team collaboration, and development of data driven insights. Proven track record of providing customer satisfaction within program regulations by leveraging CRM services and product optimization initiatives.
Overview
4
4
years of professional experience
Work History
Market Analyst team Manager
04.2023 - Current
- Lead a team of six market analysts responsible for forecasting and reviewing market rents within Federal and State voucher regulations
- Diligently process high volumes of rent increase requests and performing negotiations saving 1.6 Million in rents this year
- Research and improve the team's tracking and utilization of airtable to streamline workflow reducing our rent review process from 60 to 22 days
- Present at quarterly stakeholder engagement meetings to build and strengthen relationships allowing for in person feedback.
Grant manager
09.2019 - Current
- Coordinates with the Director of Fundraising and Director of Data Research and Evaluation to manage a 1 Million dollar grant to assess cliff effects on voucher holders
- Coordinate and deliver all program services for a group of 300 participants, including outreach, enrollment and ongoing program services in accordance with the Housing Choice voucher program
- Prepare and analyze quantitative and qualitative data using our MRI, CMS systems and excel for two external research entities to evaluate initial findings
- Model and present results representing the organization at quarterly meetings and Grantee showcases.
Federal programs manger
08.2020 - 12.2019
- Provide day to day leadership to ensure teams high volume caseloads are diligently handled with high-quality customer service
- Established efficient workflow processes during the transition to a hybrid work model improving team productivity rate by 50% and decrease our backlog by 30%
- Established procedures and training materials for employees to meet performance standards in compliance with federal and agency regulations.
Education
BS in Sustainable Community Development -
University of Massachusetts Amherst
Skills
- Customer Service Excellence
- Experience with tenamst, CMS, and WSD database systems
- Proficient in Microsoft Word and Excel
- Survey Coordination
- Project Management
- Data Collection
Accomplishments
Nan McKay
Supervision and Management Certification
Groups
Communications Working Group
The mission for this group is to identify areas in the agency for improving cross-department communications. Currently working on spearheading the implementation of department web pages for our internal website.
Timeline
Market Analyst team Manager
04.2023 - Current
Federal programs manger
08.2020 - 12.2019
Grant manager
09.2019 - Current
BS in Sustainable Community Development -
University of Massachusetts Amherst