Amanda Ball
PocketiNet Communications LLC
Walla Walla
9
years of professional experience
Experienced coordinator with strong focus on team collaboration and achieving results. Skilled in project management, communication, and problem-solving. Known for flexibility with changing needs and reliability in delivering outcomes. Expertise in completing various clerical tasks and offering staff support. Prepared to make significant impact in a dynamic environment.
Work History
Fiber Coordinator/Customer Service Representative
6 Months- Coordinated installation schedules to optimize resource allocation and minimize delays.
- Gathered and organized fiber materials to support installs.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
Administrative Assistant to the President
8 Months- Provide key administrative assistance to production, licensing, and operations teams.
- Support management with scheduling, correspondence, and maintaining records.
- Managed shipping logistics by preparing documents, tracking deliveries, and updating inventory.
- Handle financial and contractual transactions with discretion and accuracy.
- Processed invoices and managed accounts payable/receivable while reconciling financial records for accuracy.
- Tracked inventory and procured office/production supplies.
- Assist in production control by managing schedules, work orders, and material/inventory timelines.
- Respond to inquiries, confirm orders, and provide shipment updates.
- Coordinated scheduling, correspondence, and record maintenance to support management operations.
- Maintain accurate filing systems for vendors, clients, and licensing documentation (both digital and physical).
Lead Front Desk Receptionist
6 Months- Handles patient check-ins, insurance verification, scheduling, payments, and record management using EHR systems.
- Facilitated smooth clinic operations and optimized patient flow.
- Ensured confidentiality of sensitive information to maintain trust and integrity.
- Maintained polished appearance and professional demeanor while interacting with clients.
- Resolved client concerns and escalated issues to appropriate parties with professionalism and discretion.
Registered Dental Assistant/Receptionist
2 Years 9 Months- Prepared treatment rooms by cleaning and sterilizing tools and equipment, ensuring a safe environment for patient care and setting up x-ray machines.
- Explained treatment procedures and instructed patients on home care guidelines.
- Explained treatment procedures and provided comprehensive home care instructions to enhance patient understanding and compliance.
- Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment and setting up x-ray machines.
- Answered central telephone system and directed calls accordingly.
- Recorded patients' health histories, documented current symptoms, and organized prior visit records for efficient access by dentists.
In Home Private Caregiver
1 Year- Delivered personal care and companionship, facilitating bathing, dressing, and mobility tasks to enhance client comfort and dignity.
- Monitored and documented changes in client health or behavior, ensuring timely communication with appropriate personnel for responsive care.
- Monitored and reported changes in client health or behavior to appropriate personnel.
- Offered emotional support to enhance client dignity and comfort during daily activities.
- Prepared meals and maintained a safe home environment through light housekeeping.
- Transported clients to medical appointments, errands, and social engagements.
- Managed schedules while coordinating with healthcare providers to ensure effective care.
- Maintained detailed daily care notes and activity logs, supporting continuity of care and effective communication among healthcare providers.
Education
Certification in Dental Assisting
Skills
Data processing tools
Proficient in administrative tasks
Multitasking and organization
Data entry
Project management
Project coordination
Client support
Timeline
Fiber Coordinator/Customer Service Representative
PocketiNet Communications LLC
02.2026 - CurrentRead More
Administrative Assistant to the President
Timeless Etchings Co.
06.2025 - 02.2026Read More
Lead Front Desk Receptionist
Valley Vision Clinic
12.2024 - 06.2025Read More
Registered Dental Assistant/Receptionist
Enhanced Dental Care
06.2018 - 03.2021Read More
In Home Private Caregiver
Private
01.2018 - 01.2019Read More
Blue Mountain Community College
Certification in Dental Assisting
Read More