Results-driven Tax Advisor with 15 years of experience in customer service. Proven track record of doubling client numbers and maintaining a 5-star customer satisfaction rating. Skilled in data management, compliance, and utilizing multiple software applications to enhance operational efficiency. Committed to delivering exceptional client experiences by fostering long-term relationships in office and remote work environments. Authorized to work in the US for any employer.
Hi, I’m
Amanda Banja
Tax Advisor & Customer Service Specialist
Wichita,KS
Summary
Overview
10
years of professional experience
1
Certification
Work History
Block Advisors
Tax Advisor II (remote and On-Site)
08.2022 - Current
Job overview
- Advised clients on tax strategies and compliance, enhancing financial outcomes.
- Prepared complex tax returns for individuals and businesses, ensuring accuracy and adherence to regulations.
- Conducted detailed tax research, identifying opportunities for client savings and deductions.
- Streamlined internal processes, enhancing overall efficiency within the tax department.
- Developed strong client relationships, fostering trust and loyalty through exceptional service delivery.
- Kept abreast of current tax laws and regulations, ensuring clients remained compliant with all applicable requirements.
- Researched complex tax issues utilizing online resources and professional tax software.
- Calculated estimated tax payments for clients.
- Responded to inquiries from IRS and other tax authorities.
- Prepared written responses or tax return amendments to resolve state and federal notices.
JT Construction and Property Management
Seasonal Property Maintenance Worker
05.2024 - Current
Job overview
- Assisted lead painters in preparing surfaces for painting, including sanding, scraping, and cleaning
- Operated power tools and equipment safely and efficiently to assist in painting tasks.
- Installed new fixtures, cabinets, countertops, flooring, and appliances according to client specifications
- Operated various landscaping equipment such as lawn mowers, trimmers, and leaf blowers to ensure proper maintenance of the ground.
- Coordinated with vendors for specialized repairs and maintenance services to enhance property functionality.
- Coordinated with management to prioritize maintenance requests based on urgency and impact on residents.
- Improved property curb appeal by performing regular landscaping tasks, including mowing lawns, trimming hedges, and planting flowers.
- Performed seasonal maintenance tasks like snow removal or gutter cleaning to keep properties safe and functional throughout the year.
- Enhanced overall living environment for tenants by maintaining clean common areas, including hallways, laundry rooms, and outdoor spaces.
- Collaborated with property managers to develop cost-effective maintenance plans for each property.
Sound Advice Careers
Karaoke Host
09.2024 - 03.2025
Job overview
- Engaged audiences by facilitating karaoke events, promoting participation and enhancing overall entertainment experience.
- Managed sound equipment setup and troubleshooting to ensure high-quality audio during performances.
- Developed themed karaoke nights that increased event attendance and participant enthusiasm.
GoTimeTraining
Marketing Manager/Administrative Specialist
04.2022 - 11.2022
Job overview
- Create and Schedule daily Facebook, Instagram, and Google posts
- Manage and prepare weekly newsletter
- Provide clients a fantastic customer experience
- Complete calling list and campaigns
- Demonstrate proper and efficient communication
- Preform Administrative tasks using multiple computer and phone applications
- Schedule appointments using Mind and Body (app)
- Created processes to improve daily efficiency, documenting processes
Amanda Banja Sales
Online Business Owner
01.2018 - 01.2022
Job overview
- Developed and managed comprehensive online marketing strategies to enhance brand visibility.
- Oversaw day-to-day operations, ensuring efficient order fulfillment and customer satisfaction.
- Analyzed market trends and consumer behavior to refine product offerings and pricing strategies.
- Implemented e-commerce platforms, optimizing user experience and increasing conversion rates.
- Monitored financial performance, identifying areas for cost reduction and revenue enhancement opportunities.
- Executed social media campaigns, driving engagement and building a loyal customer base across platforms.
- Managed financial aspects of the business, including budgeting, expense tracking, and tax preparation, ensuring profitability.
- Consulted with customers to assess needs and propose optimal solutions.
- Responded to customer issues and resolved complaints by leveraging expert knowledge.
- Created promotional campaigns to boost sales and drive customer loyalty.
- Corresponded with online customers to address questions or complaints about products, policies, or shipping methods.
JD's Tavern
Bartender
03.2015 - 12.2018
Job overview
- Managed high-volume cocktail preparation and service in fast-paced environment.
- Trained and mentored new bartenders on standard operating procedures and customer service excellence.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
- Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
Skills
- Email campaign management
- Proactive problem-solving
- Proficient in computer applications
- Property maintenance proficiency
- Customer support expertise
- Document analysis
- Risk management skills
- Workday proficiency
- Organizational time strategies
- Experienced data entry
- Tax preparation skills
- Experience with MINDBODY platform
- Proficient in customer service
- Experience with Salesforce
- Accurate cash processing
- Extensive food service experience
- Customer interaction
- Experienced with Microsoft Office applications
- Committed to continuous learning
- Shift management
Certification
- Food Handler Certification Present
- Tax Specialist September 2022 to Present Certified Tax Preparer with 3+ years of experience in preparing individual and small business tax returns. Dedicated to providing accurate and timely tax preparation services while ensuring compliance with federal and state tax laws. Responsible for building client base using marketing skills. Serve clients remotely and in office. Continue education to meet IRS tax yearly CE requirements.
- Food Safety Certification February 2018 to Present
- Tanning Technician April 2013 to Present Received certification in the utilization and compliance requirements of The Tanning Process. Educated in Skin Anatomy and Function; Understanding Ultraviolet Light; The Tanning Process; Determining an Exposure Schedule; Eye Protection; and State and Federal Regulations.
Timeline
Karaoke Host
Sound Advice Careers
09.2024 - 03.2025
Seasonal Property Maintenance Worker
JT Construction and Property Management
05.2024 - Current
Tax Advisor II (remote and On-Site)
Block Advisors
08.2022 - Current
Marketing Manager/Administrative Specialist
GoTimeTraining
04.2022 - 11.2022
Online Business Owner
Amanda Banja Sales
01.2018 - 01.2022
Bartender
JD's Tavern
03.2015 - 12.2018
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