Amanda Bankos
Fredericksburg,VA
Summary
Experienced Performance Management Analyst skilled in auditing, identifying trends, reporting and research. Organized and dependable employee well-versed in collaborating with fellow associates and leaders. Dedicated to cost, process and resource optimization.
Overview
19
19
years of professional experience
1
1
Certificate
Work History
Performance Management Analyst IV
GEICO
08.2019 - Current
- Audited 450+ files for proper execution of Federal, State and Company procedures monthly.
- Identified trends, analyzed information and provided feedback.
- Produced detailed and relevant reports for use by management on weekly and monthly schedule.
- Trained 15+ new associates per year.
- Managed time efficiently in order to complete all tasks within deadlines.
- Maintained data in MS excel.
Liability Claims Supervisor
GEICO
11.2018 - 08.2019
- Lead talented team of 6 claims adjusters
- Monitored team performance of over 700+ claims for accuracy and compliance.
- Fielded customer complaints and resolved complex issues.
- Provided daily individualized coaching and feedback.
Litigation Examiner
GEICO
10.2017 - 11.2018
- Managed over 125 litigation claims across multiple states.
- Researched claims and incident information to deliver solutions and determine claim coverage.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Resolved complex, severe exposure claims using high service oriented file handling.
- Collaborated with attorneys on preparation of evidence, witness statements and other documentation in preparation for trial.
Claims Service Training Supervisor
GEICO
01.2015 - 10.2017
- Supervised 10+ associate team providing guidance, support and direction for high- quality customer care.
- Managed new employee training for more than 120 employees each year.
- Lead new training initiative which increased efficiency in reporting claims and was implemented countrywide.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management
Liability Claims Adjuster
GEICO
06.2008 - 01.2015
- Managed over 140 claims across multiple states.
- Established relationships with customers, attorneys and insurance companies to foster timely claims resolution.
- Documented customer interactions and transactions for accurate, up-to-date records.
- Negotiated injury settlement agreements to resolve claims averaging 35+ per month.
Customer Experience Lead
Victoria's Secret
11.2004 - 06.2008
- Managed staff of 8+ associates during shift.
- Met 2 hour sales goals consistently.
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items
Education
Bachelor of Science - Business Administration
University of Mary Washington
Fredericksburg, VA05.2008
Associate of Science -
Germanna Community College
Fredericksburg, VA05.2006
Skills
- MS Excel
- Research
- Data Analysis
- Root Cause Analysis
- Documentation and Reporting
- Regulatory Compliance
- Deadline Adherence
- Team Collaboration and Leadership
- Coaching and Mentoring
- Multitasking Abilities
- Organizational Skills
- Quality Assurance
Certification
Senior Claims Law Associate (SCLA)
Timeline
Performance Management Analyst IV
GEICO
08.2019 - Current
Liability Claims Supervisor
GEICO
11.2018 - 08.2019
Litigation Examiner
GEICO
10.2017 - 11.2018
Claims Service Training Supervisor
GEICO
01.2015 - 10.2017
Liability Claims Adjuster
GEICO
06.2008 - 01.2015
Customer Experience Lead
Victoria's Secret
11.2004 - 06.2008
Bachelor of Science - Business Administration
University of Mary Washington
Associate of Science -
Germanna Community College