Amanda Banks
Johnson City,TN
Summary
Manufacturing professional with extensive hands-on experience in machine operation, setup, and maintenance. Known for keen attention to detail and ability to adapt quickly to changing production needs. Highly collaborative and results-focused, consistently ensuring operational efficiency and quality.
Overview
16
16
years of professional experience
Work History
Machine Operator
Kelly Services Sung Woo
09.2024 - Current
- Performed preventative maintenance on machinery, extending the life span of equipment and reducing unexpected failures.
- Coordinated with other departments including Quality Assurance, Maintenance, Engineering, and Warehouse personnel to address any cross-functional issues affecting productivity.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Documented production activity in logs and job tickets.
- Improved product quality with thorough inspections and adjustments to machine settings as needed.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted in training new operators, sharing knowledge and best practices for optimal performance.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Operated multiple machines simultaneously, maximizing output while maintaining high-quality standards.
LPI Customer Service
05.2023 - 08.2024
- Assisted customers with issues regarding their hot tub purchase
- Reviewed claims submitted for customers
- Educated customers hot tub usage and maintaining care for their hot tub
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Bank of America Agent, Advanced Call Centers Technology
12.2023 - 03.2024
- Assisted customers with credit card issues
- Reviewed claims submitted for customers
- Educated customers with credit card services for Bank of America
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Kelly Services, Cooper Standard
08.2023 - 11.2023
- Used a crimper machine to make brakes line assembly
- Used a bender machine for various lines and various vehicle applications
- Used various tools to complete tasks
- Used a air pressure tester to amke sure lines were useable
- Used precision measurement tools
Staff Pro Agency, TPI Inc.
06.2023 - 07.2023
- Assembled small and large heaters
- Followed wiring diagrams
- Used various tools to complete tasks
- Used hand trolleys to move completed fans
- Pressed plates on a brake press and a regular machine press
Kelly Services, John Deere Tractor
03.2023 - 04.2023
- Assembled parts for riding lawn mowers.
- Added touch up paint to mowers as necessary.
- Put fenders on bodys of certain mowers as required.
- Connected wiring on pedestals of the main body of the mowers.
- Assembled pedestals with decals and wiring.
Bank of America Fraud Agent, Advanced Call Centers Technology
10.2022 - 03.2023
- Educated customers with debit card services for Bank of America
- Assisted customers with issues pertaining to their accounts with issues for fraud and unblocking cards to complete purchases.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Verified clients information to better assist them with their accounts and make sure their contact information was current and up to date.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Customer Service Representative, Jewelry Television
04.2022 - 10.2022
- Educated customers on special pricing opportunities and company offerings.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Upsold products and services to address customer needs and maximize sales.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Assembly Line Worker, Luttrell Staffing EBM PAPST
02.2022 - 04.2022
- Built and packaged products to comply with multiple work orders and deadlines.
- Removed physical refuse and debris and organized tools to maintain safe work environment.
- Assembled component parts of items and completed hand-finishing of final products.
- Cleared line area of debris to present clean work area for next shift.
Customer Service Representative, Jewelry Television
05.2018 - 02.2022
- Gave customers quotes based on potential sales.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Advised customers on promotions, sales procedures and strategies for maximizing results from company products.
- Shared detailed information regarding options to help customers make decisions.
Customer Service Representative, Allied Dispatch Solutions
07.2016 - 09.2017
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Delivered service and support to each customer, paving way for future business opportunities.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Made outbound calls to obtain account information.
Best Buy Customer Service Representative, Citi Bank
10.2014 - 03.2016
- Educated customers on special pricing opportunities and company offerings.
- Documented conversations with customers to track requests, problems and solutions.
- Assisted customers in making payments on accounts and setting up payment plans.
- Set up and activated customer accounts.
Customer Service Representative, Century Link
01.2014 - 09.2014
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Delivered service and support to each customer, paving way for future business opportunities.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
Driver Sales Representative, Advance Auto Parts
01.2013 - 01.2014
- Utilized corporate vehicle to deliver and sell products to clients with focus on optimizing customer experience.
- Ascertained which routes would provide fastest access to customer sites, allotting for various factors such as weather and road conditions.
- Confirmed all product displays met company specifications regarding placement, date codes and pricing.
- Forged and cultivated strong relationships with customers within fast-paced and constantly moving environment.
Customer Service Advocate, Officemax Call Center
12.2009 - 09.2012
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Handled escalated calls for front-line associates to address complex issues and restore customer satisfaction.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Stayed on top of changing internal policies, company offerings and promotions to effectively serve every customer.
Customer Service Representative, AT&T Call Center
10.2009 - 12.2009
- Assessed customer account information to determine current issues and potential solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
Education
Associate of Applied Science - Automotive Technology with Applied Service Management
WyoTech
Laramie, WY06.2009
Skills
- Strong work ethic
- Machinery operations
- Computer skills
- Assembly and production
- Power and hand tools
- Machine maintenance
- Quality assurance
- Deburring skills
- Automated assembly
- Attention to detail
- Stock Management
- Machinery operation
Timeline
Machine Operator
Kelly Services Sung Woo
09.2024 - Current
Bank of America Agent, Advanced Call Centers Technology
12.2023 - 03.2024
Kelly Services, Cooper Standard
08.2023 - 11.2023
Staff Pro Agency, TPI Inc.
06.2023 - 07.2023
LPI Customer Service
05.2023 - 08.2024
Kelly Services, John Deere Tractor
03.2023 - 04.2023
Bank of America Fraud Agent, Advanced Call Centers Technology
10.2022 - 03.2023
Customer Service Representative, Jewelry Television
04.2022 - 10.2022
Assembly Line Worker, Luttrell Staffing EBM PAPST
02.2022 - 04.2022
Customer Service Representative, Jewelry Television
05.2018 - 02.2022
Customer Service Representative, Allied Dispatch Solutions
07.2016 - 09.2017
Best Buy Customer Service Representative, Citi Bank
10.2014 - 03.2016
Customer Service Representative, Century Link
01.2014 - 09.2014
Driver Sales Representative, Advance Auto Parts
01.2013 - 01.2014
Customer Service Advocate, Officemax Call Center
12.2009 - 09.2012
Customer Service Representative, AT&T Call Center
10.2009 - 12.2009
Associate of Applied Science - Automotive Technology with Applied Service Management
WyoTech
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