Amanda Barger
Old Hickory,TN
Summary
Service industry professional, consistently maintaining high standards and results-driven approach. Known for reliability and effective teamwork, adapting seamlessly to dynamic restaurant environments. Proficient in maintaining cleanliness, assisting waitstaff, and enhancing customer dining experiences.
Overview
4
4
years of professional experience
Work History
Server Assistant
Harper's
01.2025 - Current
- Greeted customers warmly to provide exceptional customer service.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Adapted quickly to changing circumstances, such as accommodating last-minute reservations or handling unexpected guest requests, demonstrating flexibility and professionalism under pressure.
- Assisted servers in meeting customers'' needs by refilling drinks, providing condiments, and addressing any concerns.
- Maintained clean, safe and organized work environment to safeguard servers and patrons.
- Consistently exceeded expectations in maintaining high standards of cleanliness throughout the restaurant during busy shifts.
- Collaborated with other staff members to maintain high-level customer satisfaction.
- Demonstrated knowledge of menu items, promoting daily specials and upselling appetizers or desserts when appropriate.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods to promptly answer customer questions.
Server
The Eastern Peak
05.2021 - 11.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
Bartender
Noir
03.2023 - 08.2024
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
- Optimized beverage cost and waste management, regularly reviewing and adjusting pour sizes and inventory levels.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Developed creative bar menus and drink recipes by researching emerging industry trends.
- Built relationships with vendors to manage orders.
Education
High School Diploma -
Mount Juliet High School
Mount Juliet, TN11-2019
Skills
- Teamwork and collaboration
- Attention to detail
- Positive and friendly attitude
- Willing to learn
- Sales expertise
- High volume dining
- Quality control
Timeline
Server Assistant
Harper's
01.2025 - Current
Bartender
Noir
03.2023 - 08.2024
Server
The Eastern Peak
05.2021 - 11.2024
High School Diploma -
Mount Juliet High School
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