Amanda Barker
Fort Myers,FL
Summary
Dynamic manager with a proven track record at Dairy Queen Grill & Chill, excelling in customer service and team leadership. Enhanced operational efficiency through effective training programs and resolved customer concerns, boosting satisfaction. Skilled in time management and decision-making, fostering a positive work environment and reducing turnover.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Manager
Dairy Queen Grill & Chill Restaurant
06.2024 - 11.2025
- Supervised daily operations to ensure efficient service and customer satisfaction.
- Trained and developed staff to enhance team performance and operational efficiency.
- Managed inventory level
- Resolved customer complaints effectively, enhancing overall guest experience.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Boosted employee morale and reduced turnover.
- Followed food safety protocols and best practices as instructed by ServSafe training.
Assistant Manager
Dairy Queen Grill & Chill Restaurant
01.2016 - 01.2019
- Developed and implemented training programs for new staff to enhance operational efficiency.
- Led cross-functional teams in project initiatives, fostering collaboration and innovation.
- Mentored junior staff, providing guidance on best practices and professional development opportunities.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Merchandiser
Gulf Coast Panama Jack
08.2021 - 2023
- Analyzed sales trends and inventory levels to adjust stock and promote high-performing items.
- Managed inventory replenishment processes to maintain optimal stock levels across retail locations.
- Elevated overall presentation quality through meticulous attention to detail when setting up displays and signage.
- Developed visual merchandising strategies to enhance customer engagement and drive sales.
- Trained and mentored new team members on merchandising techniques and compliance.
General Manager
Dairy Queen Grill & Chill Restaurant
05.2019 - 2020
- Oversaw daily restaurant operations, ensuring high standards of service and customer satisfaction.
- Managed budgeting and financial reporting, maintaining profitability while controlling expenses.
- Collaborated with corporate leadership on new product launches and promotional campaigns, boosting sales performance.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Formulated policies and procedures to streamline operations.
- Developed and implemented training programs for new staff to ensure consistency in service delivery.
- Handled cash accurately and prepared deposits.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
Cashier
Winds
01.2011 - 2013
- Processed cash and credit transactions efficiently, ensuring accurate daily cash handling.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained organized checkout areas, enhancing operational workflow and customer experience.
- Trained new cashiers on register operations and customer interaction protocols.
Sales Representative
Austrailian Gold
2013 - 2016
- Identified customer needs and provided tailored solutions to enhance satisfaction
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Participated in trade shows and industry events to expand network and promote brand awareness
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Organized and maintained inventory levels to ensure product availability.
- Assisted in unloading shipments and verifying product accuracy upon receipt.
- Performed inventory control, such as counting, and stocking merchandise.
Education
High School Diploma -
Cypress Lake Center For The Arts
Fort Myers, FL01-2011
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
Certification
- ServSafe Certified
Timeline
Manager
Dairy Queen Grill & Chill Restaurant
06.2024 - 11.2025
Merchandiser
Gulf Coast Panama Jack
08.2021 - 2023
General Manager
Dairy Queen Grill & Chill Restaurant
05.2019 - 2020
Assistant Manager
Dairy Queen Grill & Chill Restaurant
01.2016 - 01.2019
Cashier
Winds
01.2011 - 2013
Sales Representative
Austrailian Gold
2013 - 2016
High School Diploma -
Cypress Lake Center For The Arts