Summary
Overview
Work History
Education
Skills
Timeline
Intern
Amanda Barner

Amanda Barner

Anderson,SC

Summary

Everything i do for a company, i do it to the best of my ability while shining in the process. I will always follow the process that is given to me while going above and beyond and exceeding expectations. Making people happy and giving them a chance at things in life is my honor. Im a very motivated young lady that would love to give ur company my strong reputation for customer satisfaction by establishing high levels of confidence and trust in you. ambitious outspoken quick learner hard worker strong work ethics open minded customer service- oriented dependable trustworthy easy going intelligent happy go lucky great leader group oriented computer wiz

Overview

12
12
years of professional experience

Work History

CSR

Sunset Finance
08.2023 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Developed and updated databases to handle customer data.
  • Cross-trained and provided backup support for organizational leadership.
  • Implemented and developed customer service training processes.
  • Cross-trained and backed up other customer service managers.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Educated customers about billing, payment processing and support policies and procedures.

Assistant Manager

Dollar General Market
09.2022 - 07.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Opening/closing store
  • Opening/closing out drawers(bank runs)
  • Checking in trucks

CSR

Credit Central, LLC
06.2020 - 08.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Updated account information to maintain customer records.
  • Responded to customer requests for products, services, and company information.
  • Answered constant flow of customer calls with minimal wait times.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Reached out to customers after completed sales to suggest additional service or product purchases.

Picking Packing

Plastic Omnium
09.2017 - 05.2020
  • Printed labels, packaged boxes, and loaded into outbound containers.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
  • Scanned packages and boxes and moved to loading dock for shipment.
  • Picked and packed order items.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
  • Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
  • Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
  • Prepared and checked outbound shipments for accuracy.
  • Noted unsafe components inside packages and discussed concerns with supervisors.
  • Pre-assembled containers to be easily selected by packing associates.
  • Conducted interviews by following stringent guidelines and confidentiality laws.
  • Introduced new scheduling system to improve tracking of actual plant capacity, automating data entry process.

Lead

Mergon Coorporation
11.2014 - 04.2016
  • Old Pearman Dairy Rd, Making sure areas were clean and functioning properly
  • Printed out finishing labels paperwork for the parts, making sure they were in spec
  • Traveled to other manufactures to explain what we do and how we do it
  • Traveled to fix our products
  • Paperwork on how many parts each machine put out a day.

Internet Picking

Nutra Manufacturing
09.2013 - 11.2014
  • Pulled product from racks boxed up product to be scanned and shipped out in a certain amount of time learned the computer system there to either fix a order or to ship an order stocked the racks for faster picking

Front Counter

Drive Thru
09.2013 - 11.2013
  • Prepared food cooked food took orders from the drive thru took orders from the front counter cashier cleaned the lobby and work area

Sales Representative

Beauty World
12.2011 - 08.2013
  • Organized the area spoke to customers about the best offers helped the customers choose which style or color that would fit them the most

Education

N/a - Cosmetology

Kenneth Shuler School of Cosmetology
Easley, SC

Associate of Applied Science -

Tri County Tech
Pendleton, cosmetology, SC

GED -

Greenville Tech
Greenville, 29003, SC
2009

Skills

  • Data Entry
  • Appointment Scheduling
  • Consultative Sales
  • Data Collection
  • Information Security
  • Complaint Resolution
  • Scheduling
  • Report Generation
  • Account Updating
  • Paperwork Processing
  • Call Center Operations
  • Staff Training
  • Report Transcription
  • Documentation
  • Prioritization
  • System Implementation
  • Client Relations
  • Software CRM System Proficiency
  • Process Optimization
  • Service Upselling
  • Store Maintenance
  • Critical Thinking
  • Spreadsheets
  • Filing
  • Account Management
  • Conflict Resolution
  • Money Handling Abilities
  • Customer Service
  • Key Holder Experience
  • Professional Telephone Demeanor
  • Active Listening
  • Recordkeeping Strengths
  • Problem Resolution
  • Customer Relationship Management (CRM)
  • Team Development
  • Computer Proficiency
  • Research
  • Record Preparation
  • Strategic Sales Knowledge

Timeline

CSR

Sunset Finance
08.2023 - Current

Assistant Manager

Dollar General Market
09.2022 - 07.2023

CSR

Credit Central, LLC
06.2020 - 08.2022

Picking Packing

Plastic Omnium
09.2017 - 05.2020

Lead

Mergon Coorporation
11.2014 - 04.2016

Internet Picking

Nutra Manufacturing
09.2013 - 11.2014

Front Counter

Drive Thru
09.2013 - 11.2013

Sales Representative

Beauty World
12.2011 - 08.2013

N/a - Cosmetology

Kenneth Shuler School of Cosmetology

Associate of Applied Science -

Tri County Tech

GED -

Greenville Tech

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