AMANDA BARNES
Concord,NC
Summary
Highly driven Professional Administrator offering demonstrated success in data entry, organizational problem- solving and customer service. Successful at analyzing data and allocating resources to meet workflow and demand.
Perceptive Quality Coordinator with years of experience reviewing and optimizing systems and processes. Observes and collaborates with main workforce to understand and streamline standard operating procedures.
Overview
22
22
years of professional experience
Work History
Business Quality Coordinator
Avante Health Solutions (Formerly TEC)
Concord, NC
11.2020 - Current
- Purchase, manage and distribute test equipment while scheduling with vendors, collecting equipment and providing temporary replacement.
- Developed educational materials used to train staff on QA standards.
- Defined and documented operational procedures, using updated SOPs to provide thorough and comprehensive training for various departments.
- Manage 100+ fleet vehicles and mobile trailers including titling, registering, inspections and insurance.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Assisted with quality control audits.
- Collected and analyzed activity data and initiated improvements to processes and procedures to increase productivity and reduce cost.
Service Support Manager
Avante Health Solutions (Formerly TEC)
Concord, NC
04.2020 - Current
- Optimized personnel work schedules based on staff availability and forecasted demands
- Responsible for invoicing work orders for field service and monitored for accuracy while resolving identified discrepancies
- Maximized coverage during key hours by providing 24/7 on call assistance
- Evaluated employee job performance and motivated staff to improve productivity
- Met operational objectives by promoting adherence to ISO regulations, and providing outstanding customer service
- Collaborated with staff to maximize customer satisfaction and improve bottom- line profitability
- Oversaw multi-company merger to drive seamless transition and integration of operations
- Attend bi-weekly quality meetings and bi-weekly team meetings with regional leads and engineers
- Coached employees through day-to-day work and complex problems.
- Tracked and documented metrics, and evaluated trends.
- Configured hardware, devices and software to set up work stations for employees.
- Managed various departments compliance regulations of FDA 2579 forms by collecting and submitting to proper entities
Service Support Specialist
Avante Health Solutions (Formerly TEC)
Concord, NC
07.2018 - Current
- Improved operational efficiencies, managing work requests, new orders, pricing, and changes while coordinating logistics to verify service dates.
- Entrusted to consolidate multiple strategies to mitigate multi-company merger and implementation of new ERP systems.
- Liaised with customers, addressed inquiries and answer billing questions to provide outstanding customer care.
- Improved customer relation by being on call 24/7 for customer satisfaction.
- Involved in ISO certification meetings to assist in quality and compliance issuing.
Customer Service Representative
Transtate Equipment Co. (TEC)
Concord, NC
07.2017 - Current
- Scheduled and maintained customer PM and follow up.
- Achieved goals to establish 48-hr maximum response time for Field Service Reports and invoicing.
- Strengthened traceability and developed organizational systems for contracts, records, reports, and agendas.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Service Administrator/Dispatcher / LKN Mechanical
HVAC
Huntersville, NC
10.2016 - 07.2017
- Developed lasting relationships with customers, which helped to bring in additional business opportunities.
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
- Updated multitude of excel spreadsheets for all PM contracts.
- Updated, maintained, and distributed daily schedules for field technicians.
- Created and prepared quotes for customers based on service technician recommendations.
- Regularly updated QuickBooks to reflect new addresses and contact information.
- Performed data entry and issue resolution for team of 10-30 field service technicians.
Coordinator/Dispatcher Coordinator
HVAC, Maintenance Team Inc
Charlotte, NC
05.2016 - 10.2016
- Organized completed inspection sheets and quotes to maintain accurate customer records.
- Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Updated completed work order which included adding descriptions of service for invoicing.
- Oversaw preventive maintenance and scheduled repairs to maximize vehicle and equipment performance.
- Quickly determined locations and needs for high volume of hourly callers to accurately send Field.
- Prepared quotes for customers based on technician recommendations.
- Sent out HVAC Technicians to assist 10-15 hourly callers based on locations, needs and worker availability.
Project Production Specialist/Payroll Specialist
Industrial Piping Inc
Concord, NC
09.2015 - 05.2016
- Completed data entry including daily weld records into an FDI calculator.
- Assisted in inventory control using the software Jovix.
- Created material withdrawal requests and pick lists to print reports for issuing.
- Provided front desk coverage daily including safety presentations to all guests.
- Managed and prepared facility payroll to be sent to corporate office effectively and in a timely manner.
- Aided in project management duties including prepping labels and drawings for production.
- Met customer demand by working extra shifts and consistently exceeding production quotas.
Project Production Specialist /Assistant to President
Riley Brothers Inc
Stoughton, Ma
10.2014 - 07.2015
- Oversaw extensive projects such as solar panel installations and fuel tank installation.
- Negotiated prices and deliveries with vendors.
- Organized 50+ equipment files for both new and sold items.
- Assisted in registering, obtaining overweight permits and IFTA filing for vehicles.
- Assisted in investigations and depositions of lawsuits and small claims.
- Negotiated with claimants and insurance adjusters regarding accidents.
- Identified opportunities to improve business process flows and overall departmental productivity.
- Met company demands by working extra shifts and consistently exceeding production quotas.
Front Office Assistant
Bridgewater State University
Bridgewater, MA
05.2011 - 09.2014
- Greeted 2-150 visitors and students. Offered assistance and answered questions to build rapport and retention.
- Aided with students in selecting courses.
- Created training programs with Academic Counselors for incoming employees.
- Assisted in freshmen and transfer advising.
- Directed phone inquiries, answered customer questions and scheduled appointments.
- Maintained master schedule and set up appointments.
- Developed revisions for systems and procedures by evaluating operational practices and identifying improvement opportunities.
Executive Board Member - Office Manager
Bridgewater State University
Bridgewater, MA
01.2011 - 05.2014
- Greeted persons entering establishment to determine nature and purpose of visit.
- Assisted in interviewing new candidates for Tour Guide and Executive Board positions
- Developed organizational procedures and systems for filing, billing, accounts payable, payroll and scheduling.
- Increased office organization by developing filing system and customer database protocols
- Handled scheduling and managed timely and effective allocation of resources and calendars for large group visits with High Schools and Organizations
- Directed team of 20-30 students to meet team needs in fast-paced environment.
- Performed administrative support tasks such as proofreading, invoicing, creating spreadsheets and other documents.
- Improved employee and client retention rates by 75% through active communication and problem-solving efforts.
Education
Bachelor of Science -
Bridgewater State University
06.2014
Skills
- Microsoft Office Suite expert
- Project management
- Quality Assurance and Control
- Fleet Management
- Customer service
- Team development
- Purchase Orders
- Administrative Management
- Policy/program development
- Employee Performance Reviews
- Corrective Actions
- Monitoring Data Quality
Additional Information
- ACTIVITIES AND HONORS , Psi Chi National Honor Society for Psychology, Study Abroad: South Africa Study Tour- Social Work Program, OSHA Certification.
Timeline
Business Quality Coordinator
Avante Health Solutions (Formerly TEC)
11.2020 - Current
Service Support Manager
Avante Health Solutions (Formerly TEC)
04.2020 - Current
Service Support Specialist
Avante Health Solutions (Formerly TEC)
07.2018 - Current
Customer Service Representative
Transtate Equipment Co. (TEC)
07.2017 - Current
Service Administrator/Dispatcher / LKN Mechanical
HVAC
10.2016 - 07.2017
Coordinator/Dispatcher Coordinator
HVAC, Maintenance Team Inc
05.2016 - 10.2016
Project Production Specialist/Payroll Specialist
Industrial Piping Inc
09.2015 - 05.2016
Project Production Specialist /Assistant to President
Riley Brothers Inc
10.2014 - 07.2015
Front Office Assistant
Bridgewater State University
05.2011 - 09.2014
Executive Board Member - Office Manager
Bridgewater State University
01.2011 - 05.2014
Bachelor of Science -
Bridgewater State University
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