Amanda Barngrover
Orlando,FL
Summary
Experienced professional specializing in customer relations, technical support, and business management. Dedicated to problem solving and providing great service. Seeking to contribute my passion and professional experience to an organization that allows me to grow and make the most of my skills.
Overview
15
15
years of professional experience
Work History
Certified Operator / Office Manager
UPS Customer Center
01.2018 - Current
- Oversee all aspects of operations on a daily basis
- Control office finances & spending; Generate a budget to abide by & set monthly goals in terms of spending, sales & profit / Maintain financial record of all office sales, tenders, & trends via QuickBooks & other filing software
- Human Resources; Maintain & encourage a team of individuals who specialize in providing excellent customer service / Interview, hire, & train new associates through a series of online courses & hands on training
- Technical Support Specialist; Possess & apply extensive/in depth computer knowledge & troubleshooting skills
- Maintain Client Records; Manage records for (250+) client's containing their personal information (Ex: credit card information, copies of government issued identification, home addresses, etc.)
- Customer Service Specialist; Provide excellent customer service for all clients. Assist with all needs, requests and concerns
- Claim Specialist; Working as the direct contact to resolve any inquiries about late, missing, damaged, or discarded shipments / Follow claim procedures to reimburse customers when needed
Account Manager /Tier 1 Technical Support Agent
Paylocity
03.2012 - 12.2017
- Primary contact for designated client base; Assist clients with all their payroll & human resource needs. Help clients navigate our online employer portal so they can manage their employee's demographics and their companies payroll set up (adding/editing/removing employees, tax rules, wage changes, accruals, company benefits, garnishments, direct deposits, time & attendance, etc.)
- Technical Support Specialist; Assist customers with any technical issues / Submit tickets for issues and resolve them in order of urgency / Escalate tickets to Tier 2 support when necessary
- Facilitate client meetings; Schedule meetings with clients to educate them on product knowledge, listen to their concerns, or walk them through navigating the platform
- Provide prompt, courteous service to all external & internal customers and colleagues
- Understand & relay service-level-agreements to clients in resolution of issues & requests
- Assist with special projects as assigned
- Undergo & pass a series of training courses; Ex: Affordable Care Act (ACA)- Enhanced and Essentials / Retirement Plans (401k, Roth, etc.) / Onboarding / Human Resources & Talent Management / Insurance Plans / Performance Management / Time off & Leave Tracking / Employee Maintenance / Government Mandated Reporting / Workers Compensation
Medical Receptionist
Urgent Care
02.2009 - 03.2012
- Appointments & Scheduling; Confirm patient diagnostic appointments, surgeries, or medical consultations
- Provide patients with caring service; Greet visitors, ascertain purpose of patients visit, assist with any concerns
- Operate office programs & equipment; Use of messaging systems, Word processing, spreadsheet & other software applications to prepare reports, invoices, financial statements, case histories, or medical records
- Other front office duties; Follow up on credits or collections, prepare & send financial statements or bills, keeping/updating financial records
- Receive & route messages, results or documents to appropriate staff
- File & maintain medical charts, reports, insurance, claims, technical library & correspondence
- Transmit correspondence or medical records by mail, e-mail, or fax
Education
Associates Degree -
Seminole State College of Florida
Sanford, FL05.2014
High School Diploma -
Winter Springs High School
Winter Springs, FL05.2011
Skills
- National Notary Association - Notary Public, State of FL
- Excels in customer support and technical support roles
- Excels in leadership, management, & team building roles
- Devoted, organized & logical thinker committed to problem solving and helping others
- Completed six week 'Introduction to Sales' training course
Timeline
Certified Operator / Office Manager
UPS Customer Center
01.2018 - Current
Account Manager /Tier 1 Technical Support Agent
Paylocity
03.2012 - 12.2017
Medical Receptionist
Urgent Care
02.2009 - 03.2012
Associates Degree -
Seminole State College of Florida
High School Diploma -
Winter Springs High School