Amanda Barnier
Lake Wales,FL
Summary
Patient-focused professional with 7 + years of healthcare industry experience. Possesses the problem-solving skills essential in researching and resolving medical and billing issues.
Overview
12
12
years of professional experience
Work History
Inside Sales Representative
IQVIA
09.2021 - Current
- Answered customers' questions regarding products, prices, and availability.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions.
- Set up new accounts, established customer credit and set up payment methods.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Used CRM software to maintain detailed contact logs and account records.
- Stayed current on company offerings and industry trends.
Customer Service / SME
Teleperformance USA Staywell
05.2019 - 06.2021
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Home Health Aide
Rawlins Med Waiver Agency
02.2012 - 06.2014
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided mobility assistance such as walking and regular exercising.
- Assisted disabled clients to support independence and well-being.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Followed nutritional plans to prepare optimal meals.
- Administered medication as directed by physician.
- Scheduled and coordinated medical appointments.
- Assisted with end-of-life care.
- Trained new staff members on best practices for home health care.
Education
Associate of Science - Medical Billing And Coding
Ultimate Medical Academy
Tampa, FL05.2019
No Degree - Medical Billing And Coding Diploma
Ultimate Medical Academy - Clearwater
Clearwater, FL06.2018
Skills
- Export Compliance
- Relief Valves
- Goals and Performance
- Superior Organizational Skills
- Exceptional Customer Service
- Documentation
- Constructive Feedback
- Client Retention
- Time Management
Timeline
Inside Sales Representative
IQVIA
09.2021 - Current
Customer Service / SME
Teleperformance USA Staywell
05.2019 - 06.2021
Home Health Aide
Rawlins Med Waiver Agency
02.2012 - 06.2014
Associate of Science - Medical Billing And Coding
Ultimate Medical Academy
No Degree - Medical Billing And Coding Diploma
Ultimate Medical Academy - Clearwater