Amanda Barona
Huntington Beach,CA
Summary
Highly skilled and results driven professional with 8 years of experience managing operations in a veterinary practice. Successfully oversaw human resources, inventory and supply management, and patient/client services. Made significant impact on clinic's operational success by providing problem solving skills, excellent customer service skills, knowledge of veterinary medical wellness recommendations, common medical problems, and pharmaceutical products.
Overview
11
11
years of professional experience
Work History
Veterinary Office Manager
Warner West Pet Clinic
06.2016 - Current
- Lead a team of veterinarians, technicians, assistants and receptionist staff towards company goal of excellent patient care and customer service
- Demonstrated analytical skills in inventory management through practice software and self taught organization
- Utilized detail-oriented approach to order supplies and problem-solving skills in addressing supply challenges
- Scheduled meetings and maintained client relationships with 30+ pharmaceutical companies, distributors, and diagnostic laboratories
- Oversaw all diagnostic service contracts and stayed informed of all newly available in house laboratory instruments and test kits
- Scheduled directly with mobile radiologists, cardiologists, and surgeons
- Applied excellent interpersonal and conflict resolution skills resulting in successfully handled and resolved client and staff discrepancies
- Oversee hiring, reviewing, disciplining and terminating of professional staff
- Maintained track of employee availability and scheduled employees accordingly and resolved scheduling conflicts innovatively
- Excellent knowledge of veterinary medical wellness recommendations, common medical problems, and retail and pharmaceutical products
- Demonstrated excellent front of office performance by triaging client calls and requests, maintaining patient records and correspondence, assisting clients in alternative payment solutions, coordinating flow of information to clients, staff and doctors, preparing prescriptions and providing medication counseling
Sales Associate
U-Ca-Tan
08.2013 - 09.2015
- Increased sales revenue with customers and recommending appropriate products based on their needs
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining high level of product knowledge
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Effectively manage phone calls, emails, and walk-in clients
- Enhanced customer satisfaction by efficiently handling check-in processes and addressing concerns
- Ensured cleanliness, effectively disinfecting all equipment used in production areas
Education
Associate Of Applied Science - Behavioral Sciences
Golden West College
Huntington Beach, CA05.2019
Skills
- Veterinary Practice Management
- Financial Reporting and Analysis
- Policy Development and Implementation
- Patient Care Coordination
- Veterinary Terminology
- Safe Specimen Handling
- Employee Training & Scheduling
- Team Building and Leadership
- Policy and Procedure Adherence
- Bookkeeping
- Multitasking Abilities
- Networking
- Sales Expertise
- Critical Thinking
- Problem-Solving
- OSHA compliance
Timeline
Veterinary Office Manager
Warner West Pet Clinic
06.2016 - Current
Sales Associate
U-Ca-Tan
08.2013 - 09.2015
Associate Of Applied Science - Behavioral Sciences
Golden West College
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