Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amanda Barotti

1162 7th Ave NW Ruskin,FL

Summary

Hardworking Office Manager providing excellent customer service and task delegation skills. Creates customer satisfaction through efficient scheduling, registration and financial counseling, addressing questions and complaints. Strong organization abilities build thorough and comprehensive filing systems. Seeking to apply management skills to the medical career field.

Overview

18
18
years of professional experience

Work History

Home Lines Team Lead

Walmart
Wimauma, FL
06.2023 - Current
  • Managed three different departments, while lending help to seven other departments.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Reviewed and updated pricing information in the company database to ensure accuracy.
  • Exceeded modular resets expectations resulting in more products sold.
  • Led coordination with other departments regarding elements needed for the completion of successful feature display changes.
  • Processed customer returns, ensuring accuracy and compliance with company policy.
  • Received, unloaded, and stocked incoming freight.
  • Maintained accurate records of each delivery, including any special instructions given by the customer.
  • Understood how to operate various types of power equipment in different environments safely and efficiently.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Overnight Team Leader

Walmart
Tampa, FL
11.2021 - 03.2023
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
  • Delegated daily tasks to team members to optimize group productivity.
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
  • Identify opportunities for process improvements or new system designs to better support management activities and implement approved process improvements.
  • Monitored team progress and enforced deadlines.
  • Delegated tasks to team members, maximizing unique strengths and skill sets.
  • Collaborated with management team to implement new work procedures or policies.
  • Utilized coaching and leadership principles to enhance internal and external team dynamics.
  • Followed staffing strategies to achieve production goals.
  • Conferred with other supervisors to coordinate operations and activities within or between departments.
  • Offered training and support to keep team members motivated and working toward objectives.
  • Created and implemented strategies for team members to reach goals.
  • Conducted inspections of equipment before, during and after shifts to prevent project delays and resolve issues.
  • Documented production levels and materials used to keep management informed.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Managed, scheduled and coordinated office functions and activities for employees.

Electronic Commerce Personal Shopper

Walmart
Tampa, FL
06.2019 - 11.2021
  • Satisfied customers with quick, accurate service under tight deadlines.
  • Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
  • Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
  • Followed application instructions closely and reviewed deliveries to minimize errors.
  • Assisted teammates with daily tasks during peak periods.
  • Suggested comparable products to replace out-of-stock items.
  • Secured and stored items until customer pickup.
  • Greeted customers and answered product or service questions.
  • Alerted supervisor of out-of-stock merchandise.
  • Listened to customer needs to identify and recommend best products and services.
  • Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently to protect customers and others.

Modular Team Associate

Walmart
Falcon, CO
01.2019 - 06.2019
  • Placed prices and descriptive signage to enhance displays and promote items.
  • Presented updated floor plans and design strategy to store management.
  • Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations.

Overnight Stocker

Walmart
Falcon, CO
05.2018 - 01.2019
  • Removed product from boxes and placed on shelves according to merchandising guidelines.
  • Picked up boxes and related trash from sales floor.
  • Stocked pallets throughout shift to keep warehouse clean, maintained and organized.
  • Reset merchandise throughout assigned section to give shelves and racks professional appeal.
  • Removed expired and overripe items to provide freshest options and eliminate health risks.
  • Observed strict safety measures while stocking shelves to prevent falls and mishaps.
  • Assessed floor displays to restock merchandise.
  • Assisted customers with product, promotion and policy information.
  • Gathered assigned merchandise and transported to store floor locations using hand trucks.
  • Updated pricing and sales signs to promote merchandise.
  • Used proper case cutting techniques to cut and sort stock loads.
  • Checked shelves in department to determine replenishment needs.
  • Followed instructions to properly arrange merchandise items.
  • Identified and quickly handled spill clean-up.
  • Pulled items from stock using lift equipment and added to shelves or bins.
  • Stocked, arranged and organized merchandise during late shift in store that stayed open overnight.
  • Cleaned and straightened warehouse, store aisles and shelves for ease of product accessibility, safety and loss prevention.
  • Identified stock needs, replaced outdated stock and assembled products.
  • Constructed and stocked new displays, designed and assembled end caps and removed and discarded outdated displays.
  • Assisted customers upon request in finding products or checked in warehouse for unstocked items.
  • Priced and labeled new merchandise, verified products contained price tags and adhered sale labels in correct places.
  • Demonstrated expertise in knowing product locations, resulting in maximum satisfaction for searching customers.
  • Operated forklifts and hydraulic pallet jacks to move product loads to accurate locations.

Customer Availability Process Team 2 Supervisor

Walmart
Falcon, CO
07.2014 - 05.2018
  • Helped customers on floor with locating, reaching and selecting merchandise.
  • Arranged supplies, merchandised products and removed damaged items from assigned areas.
  • Prevented spoilage by rotating dock properly and collecting nearly-expired product for special promotions.
  • Identified shrinkage and notified supervisor to coordinate quick fixes or long-term solutions for ongoing problems.
  • Maintained, cleaned and organized backroom according to company policy.
  • Used inventory management systems and completed bin audits.
  • Directed and supervised staff performance.
  • Responded to customer inquiries and delivered appropriate information after carefully researching issues.
  • Identified appropriate solutions to minimize issues and quickly solve problems.
  • Displayed merchandise for upcoming sales in visually appealing way.
  • Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
  • Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
  • Conducted department walkthrough's to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
  • Maintained safe, organized store by keeping aisles free of merchandise and boxes.
  • Managed up to 26 employees per day.
  • Trained and developed 35 employees through constructive feedback and focus on long-term career growth.
  • Established, enforced and optimized departmental procedures and goals to optimize team performance and productivity.
  • Hired, trained, supervised and motivated team of 35 retail professionals to provide knowledgeable and fast service to every guest.
  • Streamlined operations and improved employee focus and productivity by prioritizing tasks prior to start of each shift.

Department Manager

Walmart
Colorado Springs, CO
06.2013 - 07.2014
  • Worked closely with sales associates to complete tasks.
  • Followed safety protocols and company processes and procedures.
  • Enforced safety rules and other policies to protect employees and minimize company liability.
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Supervised 5 full-time and 1 part-time employees.
  • Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills.
  • Handled shift overstock, restocking and inventory control.
  • Exercised discretion and judgment in managing fast-paced environment adapting to change with sense of urgency.
  • Grew department's team and technical capabilities with hiring and training of talented individuals.
  • Modeled supportive leadership qualities, motivating staff to achieve department goals and promote staff participation and team building.
  • Utilized excellent math skills to maintain accurate inventory levels.
  • Employed process improvement initiatives within department.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Executed targeted merchandising and promotional plans to meet department sales goals.

Inventory Associate

Walmart
Colorado Springs, CO
03.2011 - 06.2013
  • Performed inventory counts and ordered materials.
  • Tracked inventory usage, documented discrepancies and maintained overall count.
  • Tracked inventory and conducted cycle counts to maintain accurate records.
  • Maintained inventory and supply levels to manage production workflows.
  • Managed weekly inventory and supply tracking, noting items requiring reorder.
  • Ordered new supplies to restock and based on routine needs.
  • Performed scheduled inventory counts and supply audits.
  • Coordinated inventory, stocking and ordering.
  • Developed relationships with suppliers to obtain competitive prices.
  • Complied with policies and proper procedures to meet occupational safety and health standards.
  • Participated in physical inventory counts to keep information accurate and current.
  • Monitored stocking areas to adjust volumes and storage requirements driven by production activity.
  • Verified inventory and production goals, identifying discrepancies and communicating delays as necessary.
  • Entered information into system to update status reports.
  • Coordinated inventory requirements and vendor procurement details to minimize discrepancies.

Overnight Stocker

Walmart
Colorado Springs, CO
05.2010 - 03.2011
  • Removed product from boxes and placed on shelves according to merchandising guidelines.
  • Picked up boxes and related trash from sales floor.
  • Stocked pallets throughout shift to keep warehouse clean, maintained and organized.
  • Reset merchandise throughout assigned section to give shelves and racks professional appeal.
  • Removed expired and overripe items to provide freshest options and eliminate health risks.
  • Observed strict safety measures while stocking shelves to prevent falls and mishaps.
  • Assessed floor displays to restock merchandise.
  • Assisted customers with product, promotion and policy information.
  • Gathered assigned merchandise and transported to store floor locations using hand trucks.
  • Used proper case cutting techniques to cut and sort stock loads.
  • Followed instructions to properly arrange merchandise items.
  • Identified and quickly handled spill clean-up.
  • Stocked, arranged and organized merchandise during late shift in store that stayed open overnight.
  • Identified stock needs, replaced outdated stock and assembled products.
  • Constructed and stocked new displays, designed and assembled end caps and removed and discarded outdated displays.
  • Assisted customers upon request in finding products or checked in warehouse for unstocked items.
  • Demonstrated expertise in knowing product locations, resulting in maximum satisfaction for searching customers.
  • Operated forklifts and hydraulic pallet jacks to move product loads to accurate locations.

Overnight Stocker

Walmart
Gilbert, AZ
07.2008 - 05.2010
  • Removed product from boxes and placed on shelves according to merchandising guidelines.
  • Picked up boxes and related trash from sales floor.
  • Stocked pallets throughout shift to keep warehouse clean, maintained and organized.
  • Reset merchandise throughout assigned section to give shelves and racks professional appeal.
  • Observed strict safety measures while stocking shelves to prevent falls and mishaps.
  • Assessed floor displays to restock merchandise.
  • Gathered assigned merchandise and transported to store floor locations using hand trucks.
  • Used proper case cutting techniques to cut and sort stock loads.
  • Checked shelves in department to determine replenishment needs.
  • Followed instructions to properly arrange merchandise items.
  • Identified and quickly handled spill clean-up.
  • Stocked, arranged and organized merchandise during late shift in store that stayed open overnight.
  • Identified stock needs, replaced outdated stock and assembled products.
  • Assisted customers upon request in finding products or checked in warehouse for unstocked items.
  • Received, unloaded and documented incoming stock in warehouse and staged merchandise for easy retrievability.
  • Demonstrated expertise in knowing product locations, resulting in maximum satisfaction for searching customers.

Merchandise Supervisor

Walmart
Gilbert, AZ
01.2008 - 07.2008
  • Adhered to company standards when merchandising displays and running promotions.
  • Revamped shelving, racks and bins to meet new planogram designs.
  • Established and updated schedules to maximize coverage and delegated assignments to manage challenging objectives.
  • Set ambitious sales goals and helped staff meet targets with coaching and support.
  • Upsold and down-sold products and services to meet specific customer needs.
  • Placed prices and descriptive signage to enhance displays and promote items.
  • Executed multiple projects simultaneously, coordinating and prioritizing tasks.
  • Organized and prioritized projects.

Overnight Stocker

Walmart
Gilbert, AZ
07.2007 - 01.2008
  • Removed product from boxes and placed on shelves according to merchandising guidelines.
  • Picked up boxes and related trash from sales floor.
  • Stocked pallets throughout shift to keep warehouse clean, maintained and organized.
  • Reset merchandise throughout assigned section to give shelves and racks professional appeal.
  • Observed strict safety measures while stocking shelves to prevent falls and mishaps.
  • Assessed floor displays to restock merchandise.
  • Assisted customers with product, promotion and policy information.
  • Gathered assigned merchandise and transported to store floor locations using hand trucks.
  • Updated pricing and sales signs to promote merchandise.
  • Used proper case cutting techniques to cut and sort stock loads.
  • Checked shelves in department to determine replenishment needs.
  • Followed instructions to properly arrange merchandise items.
  • Identified and quickly handled spill clean-up.
  • Stocked, arranged and organized merchandise during late shift in store that stayed open overnight.
  • Identified stock needs, replaced outdated stock and assembled products.
  • Constructed and stocked new displays, designed and assembled end caps and removed and discarded outdated displays.
  • Assisted customers upon request in finding products or checked in warehouse for unstocked items.
  • Received, unloaded and documented incoming stock in warehouse and staged merchandise for easy retrievability.
  • Demonstrated expertise in knowing product locations, resulting in maximum satisfaction for searching customers.

Massage Therapist

Backfit Chiropractic and Rehabilition
Mesa, AZ
04.2006 - 07.2006
  • Recommended follow-up visits and additional services and products to help clients pursue wellness goals.
  • Personalized massage services to craft customized sessions.
  • Performed quality, therapeutic bodywork to meet clients' needs.
  • Formulated targeted massage plans based on individuals' physical condition, histories and current concerns.
  • Helped clients tackle different types of stress by releasing knotted muscles with advanced massage techniques.
  • Assisted with basic bookkeeping, filing and maintaining clients' records.
  • Handled cash and credit card payments with consistent accuracy.
  • Increased sales by providing exceptional service and maintaining positive and energetic attitude.
  • Maintained clean, safe and well-organized work environment.
  • Maintained patient records, tracking rehabilitation goals and progress
  • Developed treatment plans, taking into consideration clients' rehabilitation goals, preferred treatment methods and appointment frequency.
  • Communicated with clients to learn about physical condition and symptoms.
  • Collected detailed client information to create individualized plans to relieve pain, improve circulation, rehabilitate injuries and increase relaxation.
  • Employed trigger point therapy to relieve specified areas of pain or dysfunction.
  • Addressed injuries, trauma and stress using myofascial release.
  • Examined clients to identify imbalances and sources of painful or tense areas.
  • Applied massage on soft body tissue to relieve discomfort and facilitate healing in injuries.
  • Applied pressure to specific body points to relieve muscle tension and related symptoms.
  • Utilized cross-fiber friction techniques to facilitate strong, flexible repair in site-specific muscle and connective tissue injuries.
  • Stimulated and massaged areas of clients' bodies to promote healing.
  • Selected and employed variety of massage techniques to meet client's needs.
  • Treated tendon and ligament scar tissue buildup using transverse friction.
  • Safeguarded client experience, maintaining confidentiality and upholding commitment to safety.
  • Protected workplace culture by building relationships with team members, respecting diversity and supporting goals.

Education

Associate of Science - Medical Office Management

Apollo College Tri-City
Mesa, AZ
06.2007

Certificate of Completion - Massage Therapy

Apollo College Tri-City
Mesa, AZ
03.2006

Skills

  • Supervision & leadership
  • Improvement plan knowledge
  • Content management expertise
  • Quantitative skills
  • Experience in leadership
  • Team management
  • Decision-making
  • PPE use
  • Training & development
  • Computer skills
  • Organizational skills
  • Hard work ethic
  • Front desk management
  • Conflict resolution
  • Reflective listening
  • Administrative procedures
  • Social skills
  • Customer service
  • Merchandising knowledge
  • Dispute mediation
  • Inventory control procedures
  • Verbal/written communication
  • Reading comprehension skills
  • Respectful and punctual
  • Documentation and recordkeeping
  • Scheduling and calendar management
  • Critical thinking
  • Reliable & trustworthy

Timeline

Home Lines Team Lead

Walmart
06.2023 - Current

Overnight Team Leader

Walmart
11.2021 - 03.2023

Electronic Commerce Personal Shopper

Walmart
06.2019 - 11.2021

Modular Team Associate

Walmart
01.2019 - 06.2019

Overnight Stocker

Walmart
05.2018 - 01.2019

Customer Availability Process Team 2 Supervisor

Walmart
07.2014 - 05.2018

Department Manager

Walmart
06.2013 - 07.2014

Inventory Associate

Walmart
03.2011 - 06.2013

Overnight Stocker

Walmart
05.2010 - 03.2011

Overnight Stocker

Walmart
07.2008 - 05.2010

Merchandise Supervisor

Walmart
01.2008 - 07.2008

Overnight Stocker

Walmart
07.2007 - 01.2008

Massage Therapist

Backfit Chiropractic and Rehabilition
04.2006 - 07.2006

Associate of Science - Medical Office Management

Apollo College Tri-City

Certificate of Completion - Massage Therapy

Apollo College Tri-City

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Amanda Barotti