Summary
Overview
Work History
Skills
Timeline
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Amanda Barr

San Tan Valley,AZ

Summary

Strong leader and problem-solver with independent decision-making skills and sound judgment. Exceptional communication and project management skills enable effective handling of multiple tasks in fast-paced environments. Detail-oriented individual who thrives on exceeding goals and consistently takes a proactive approach in identifying and addressing issues. Experience in handling numerous projects simultaneously ensures accuracy while effectively prioritizing tasks and meeting deadlines.

Overview

12
12
years of professional experience

Work History

Residential Repipe Manager

Delta Mechanical Inc
12.2016 - 07.2019
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional customer service.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Exceeded sales goals consistently, with over 1 million revenue per year, by developing customized sales strategies tailored to individual client needs and building strong customer relationships.
  • Prepare estimates, contracts, prepare budget estimates, progress reports and change orders when needed, scheduling, dispatching, permitting, purchasing, tracking every phase to full completion, including billing, invoicing, final close out of the job, and quality assurance.
  • Hire, train, and/ or evaluate office personnel, technicians, and 1099 sub contractors,.
  • Controlled costs to keep business operating within budget and increase profits.
  • Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
  • Established team priorities, maintained schedules and monitored performance.

Customer Service for Plumbing/ Water Heaters

Delta Mechanical Inc
09.2016 - 12.2016
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing
  • Refer unresolved customer grievances to designated departments for further investigation
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Customer Service for HVAC

Delta Mechanical Inc
06.2015 - 07.2019
  • Answered high volume of calls while providing exceptional customer service, addressing inquiries and concerns promptly.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts and finding satisfactory resolutions for both customers and company alike.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Processed payroll accurately and on time while addressing any discrepancies or concerns promptly.
  • Exceeded performance metrics consistently, earning recognition as top performer.

Team Lead

Entrust
02.2011 - 06.2014
  • Recognized as top performer within team for consistently exceeding targets in both customer satisfaction ratings and sales quotas.
  • Supported representatives in navigating difficult interactions with customers, offering guidance on appropriate de-escalation techniques when needed.
  • Coached team members in techniques necessary to complete job tasks.
  • Performed cold-calling and follow-ups with leads to secure new revenue.

Clerk

Quiktrip
01.2008 - 11.2009
  • Delivered energetic responses to customers in-store, going above and beyond to serve needs.
  • Processed transactions quickly and accurately, maintaining high level of customer satisfaction.
  • Maintained clean, organized sales floor to promote pleasant shopping experience for customers.
  • Developed strong relationships with customers, driving repeat business and loyalty.
  • Efficiently restocked shelves during shifts, keeping merchandise levels consistent for seamless shopping experiences within store.
  • Supported colleagues during busy periods, ensuring balanced workloads and efficient operations throughout store.

Skills

  • Proficient in Microsoft Office
  • Proficient in Google Workspace
  • Strong focus on accuracy
  • Meticulous attention to detail
  • Excellent multitasker
  • Skilled in utilizing various job management software (Successware, Service Fusion, Service Titan, Smart Service, SAP, Quickbooks)

Timeline

Residential Repipe Manager

Delta Mechanical Inc
12.2016 - 07.2019

Customer Service for Plumbing/ Water Heaters

Delta Mechanical Inc
09.2016 - 12.2016

Customer Service for HVAC

Delta Mechanical Inc
06.2015 - 07.2019

Team Lead

Entrust
02.2011 - 06.2014

Clerk

Quiktrip
01.2008 - 11.2009

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Amanda Barr